Technical Services Manager - London (Diagnostics)

Technical Services Manager - London (Diagnostics)

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

We have an exciting opportunity for a Technical Service Manager to join Abbott. This position works in the Diagnostics division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Technical Service Manager you will be responsible for managing service delivery, working closely with all Abbott stakeholders to assure delivery of the ultimate customer experience.

What You’ll Do

• Manage stakeholders including key customers.
• Manage and coordinate Technical Service Team in close liaison with District Customer Experience Managers.
• Set and achieve Key Performance Indicators and customer satisfaction NPS.
• Actively participate in customer business reviews by providing reporting of service KPIs.
• Monitor instrument reliability and service costs, managing escalated service situations for timely resolution.
• Manage and control spare parts inventory to assure service levels are maintained.
• Hire, train, coach, develop, motivate, and retain Technical Service Specialists.
• Implement area goals and incentive plans and perform PEx process for Technical Service Team.
• Implement area service strategy to assure standardization and consistency of outstanding service delivery.

Required Qualifications

• Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
• Management qualification is highly desired.

Background

• Experience in sales/service industry and/or a proven track record in a similar position.
• Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management.
• Excellent product and industry knowledge.
• Experience in people management with a proven track record.
• Experienced in building and managing mobile applications (iOS and Android).
• Extensive programming experience.

WHAT WE OFFER

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

United Kingdom > Maidenhead : Remote

WORK SHIFT:

Standard

TRAVEL:

Yes, 75% of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment.

About Us

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm, and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.