Technical Services Engineer

Apply remote type On-Site locations Australia - Melbourne time type Full time posted on Posted Yesterday time left to apply End Date : January 31, 2025 (30+ days left to apply) job requisition id R-121398

Job Title : Technical Services Engineer

Job Description

Do you possess a keen interest in technology? Are you customer-oriented? Do you enjoy interacting with people of different cultures?

YES? – We’ve got what you are looking for!

As our Technical Service Engineer, you will be in contact with both end users and Axis partners to handle technical support cases for the Oceania region. You will be required to provide support over the phone, through a web portal system which supports tickets in writing, and through online chat.

Besides having a technical foundation, you need to be able to take good care of our customers. We put a lot of weight on the customer care aspect of the job.

This position is based in Melbourne and may involve traveling occasionally to the SAP region and our global HQ in Sweden.

What you will do here :

• Providing advanced phone, web portal system, and chat support to end-users, resellers / partners, and distributors
• Working with a case driven system with the responsibility towards the customer for concluding and closing cases
• Maintaining a good dialogue with the customer throughout the resolution of a support case
• Assisting, primarily, the sales office in Oceania, with both after sales and pre-sales support
• Building technical knowledge and contributing to developing the support function within the team
• Authorizing warranty exchange (RMA) and handling day-to-day issues with the RMA partner for the region
• Collaborating with the global technical support team to share ideas and information
• Accessing a team of product specialists and technical service colleagues for product specific assistance and general help in the role.

Who are we looking for :

• Diploma in Computer Science or equivalent
• 3 – 5 years’ experience in a similar Technical Support position
• Experience from working with customer support
• Experience in one or more of the areas below are a plus : camera / image knowledge, network protocols, surveillance camera systems, servers and storage systems, access control system, client / server OS and application management.
• Good understanding of computing and networking.
• Sound knowledge of basic computer and hardware technology.
• You are a service and open-minded individual.

Type of Employment: Permanent Employment

Posting End Date: 2025-01-30

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world.

For more information about Axis, please visit our website www.axis.com.