Technical Service Manager - CONTRACT - REMOTE - OUTSIDE IR35

Technical Service Manager - CONTRACT - REMOTE - OUTSIDE IR35

About the Role

We are seeking a highly experienced Service Management Tooling Procurement Specialist to lead the evaluation, selection, and procurement of CMDB and ITSM tools in a hybrid IT environment. This role is pivotal in supporting our digital transformation efforts by ensuring the right tools are identified and procured, ready for implementation.

As a key contributor, you will engage with stakeholders, define requirements, conduct market evaluations, and oversee the procurement lifecycle. This role is suited for someone with a strong technical background in service management and a proven track record of managing procurement in complex IT environments.

Key Responsibilities

1. Gather and analyse business requirements for CMDB and ITSM tools.
2. Develop detailed business cases, including licenses, training, and implementation support for service management tools.
3. Conduct comprehensive market evaluations to identify and recommend suitable tools.
4. Prepare full procurement documentation to facilitate the procurement process.
5. Collaborate with stakeholders to ensure tools are procured and ready for installation.

Ideal Candidate

Experience

1. 15+ years in IT, with hands-on technical expertise in service management and associated tools across on-premises and AWS environments.
2. Extensive experience supporting service management functions in private and public sectors, with a focus on hybrid estates.
3. Expertise in the full procurement lifecycle for CMDB and ITSM tools.
4. Deep technical knowledge of tools such as ServiceNow, SNOW, Flexera, and SolarWinds.
5. Proven ability to lead discovery workshops and capture requirements from senior stakeholders.
6. Strong analytical and consultative mindset to evaluate market options and develop business cases.

Skills and Qualifications

1. Proficient in Agile delivery tools (e.g., Atlassian Suite, Slack, Teams).
2. Exceptional documentation skills for business cases and procurement documentation.
3. Experienced in stakeholder management, governance reporting, and risk mitigation.
4. Familiarity with integrating tools via APIs and managing cloud-based environments (especially AWS).
5. Knowledge of digital transformation methodologies.

Cultural Fit

1. A team player who fosters collaboration across teams and suppliers.
2. Self-starter capable of managing multiple projects and meeting deadlines.
3. Committed to delivering value and ensuring customer satisfaction.

Desirable Experience

1. Exposure to life sciences or genomics bioinformatics projects.
2. AWS Certification and experience in software development or API integrations.

If this is of interest, please apply ASAP with a copy of your most recent CV.

JOB REF: 19081