Technical Security Delivery Manager

Job ID: R1033761

Job type: Permanent

Time type: Full time

Categories: Large & Complex Advisory

More than you expected

Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 73,000 people in over 150 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton.

Job Description:

NEW GROUND WON’T BREAK ITSELF.

Every day our teams help people in businesses and communities to do what is right and achieve their goals.

The Grant Thornton Cyber Defence Centre are an established MSSP at the forefront of Cyber solutions, working with industry leading technologies. We offer a path for progression and invest in our workforce. Initiative is encouraged and support is always available across the team and wider group. We work collaboratively and cross functionally, boasting a healthy ethos whereby we aim to promote the best version of ourselves and you.

Join our cutting-edge cyber security team within Grant Thornton. As a Technical Delivery Manager focused on Security Project Management within our client success team, you'll play a critical role in supporting and implementing our managed security services offerings. If you're passionate about cyber security, customer success, and the ever-changing technology landscape, we'd love to have you on board.

In this role you will work in conjunction with the Managed Security Services, technical, success, sales and leadership teams. The ideal candidate is enthusiastic, energetic and passionate about working for Grant Thornton alongside your proactive approach and commitment to ongoing education will drive customer satisfaction and business growth.

We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life.

A look into the role

As a Technical Security Delivery Manager within our Cyber Defence Centre, you will:

1. Act as a primary technical liaison between the client and delivery teams.
2. Onboard new customers, ensuring they fully utilise the capabilities of our managed security services.
3. Translate complex technical issues into understandable business language for C-suite executives.
4. Participate in technical meetings to share best practices and new technologies.
5. Understand client needs around compliance and align them with our existing solutions – including creating and maintaining a governance, risk and compliance (GRC) knowledge base.
6. Participate in workshopping calls, capture the requirements, track and create project plans and ensure all agreed activities are delivered through to completion.
7. Understand and document audit-based requirements and solve questions and answers customers may have, ensuring any documentation to support the customer is present and delivered.
8. Work with various stakeholders to ensure projects are managed from inception to delivery.
9. Create and deliver onboarding and technical project plans, create efficiencies where possible and work with delivery teams to ensure their requirements are captured and the end customers are managed, reducing impact on delivery resources.
10. Ensure customers are informed of the project plan and communicated with reiteratively to ensure delivery teams are as productive as possible.
11. The main effort of the role is to manage customer onboarding, manage workshop projects and support clients through regulatory requirement statements (GRC). Including the creation of documentation, processes and project management of the entire lifecycle, with the collaboration and support of the wider customer success team.
12. Manage multiple security projects simultaneously, ensuring they are delivered on time and within scope.
13. Ensure the delivery teams are protected, and that customers are managed effectively. You will be expected to reduce the total number of requirements imposed upon technical resources by managing external customers and their expectations.

Knowing you’re right for us.

Joining us as a Technical Security Delivery Manager, the minimum criteria you’ll need is experience of working cyber security implementations and project management. It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.

1. Excellent communication skills, both written and verbal.
2. Ability to present technical information in a clear and understandable manner to non-technical audiences.
3. Strong customer service skills and a collaborative attitude to work with multiple teams of varying skills and abilities.
4. Detail-oriented, flexible, ability to adjust, solve problems and work to varied levels of customer engagement.
5. Lead and manage delivery team/s to successfully within scope, on time, on budget and to expected standards.
6. Proficiency in project management and collaboration software and tool such as Jira/Confluence or similar.
7. Ability to apply and adjust project management principles to the role, whilst having no troubles adjusting to suit the developing roles requirements.
8. The drive to ensure that both our staff and customers are well looked after and supported and seeks the best possible outcomes.
9. You have a love for complex solutions and a spread of topics across the security space.
10. Understanding of Governance, Risk & Compliance (GRC) and understanding of security principles and frameworks (e.g ISO27001, NIST etc).
11. Commercial awareness for the planning, and delivery of projects.
12. Relevant certifications such as CISSP, CISM or CCSP are desirable.
13. and at times of high demand.

Knowing we’re right for you.

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.

Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

Beyond the job

Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.

The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society . It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.

We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.