Technical Sales Support

Austin Fraser; Coventry; On-site; GBP 30,000 - 50,000

Job description

Job Title: Technical Sales Support
Job Type: Full-Time / Permanent

About the Role:
We're looking for a Technical Sales Support professional to join our team and play a key role in supporting the sales process from a technical standpoint. This role is ideal for someone with a background in engineering who enjoys problem-solving, working with customers, and providing the behind-the-scenes support that helps sales teams succeed.

You'll act as the link between customers, sales, and engineering—providing product knowledge, preparing technical quotations, and ensuring customers receive accurate and timely information.

Key Responsibilities:

1. Provide technical support to the sales team and customers throughout the sales cycle
2. Respond to technical enquiries and help customers identify the right products or solutions for their needs
3. Prepare accurate quotations, proposals, and supporting documentation
4. Read and interpret engineering drawings and specifications
5. Liaise with internal departments (engineering, production, purchasing) to confirm product capabilities, lead times, and pricing
6. Support the sales team with presentations, technical data, and documentation during client meetings (when needed)
7. Maintain records of quotes, customer interactions, and feedback using the CRM system
8. Assist with tender submissions and customer bids
9. Stay up to date with product knowledge, industry trends, and competitor offerings

What We're Looking For:

1. Previous experience in an engineering, technical sales, or sales support role
2. Strong understanding of mechanical or industrial engineering principles
3. Confident communicator, able to explain technical information clearly and concisely
4. Good working knowledge of Microsoft Office, especially Excel and Outlook
5. Experience working with CRM systems or ERP tools (preferred but not essential)
6. Excellent organisational skills and attention to detail
7. Ability to manage multiple enquiries and deadlines at once
8. A proactive, team-oriented mindset with a focus on delivering a great customer experience

Nice to Have:

1. Engineering qualification (HNC/HND/Degree or equivalent experience)
2. Previous experience in sectors such as manufacturing, fluid power, machinery, or industrial equipment
3. Experience reading technical drawings and schematics

What You'll Get:

1. Competitive salary with potential for performance-based bonuses
2. Ongoing product and industry training
3. Career development opportunities within a growing business
4. A supportive and knowledgeable team environment
5. Exposure to a wide variety of customers and technical challenges