Technical Sales & Service Manager

Andritz AG; Maidstone; Hybrid; GBP 40,000 - 80,000; Full time

Job description

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Job title: Technical Sales & Service Manager

Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location: Kent, KEN, GB

Working location: Kent

Location type: Location Flexible

Contract type: Permanent

Andritz is a leading global supplier of engineering solutions to a variety of industries. This post is within the Pulp & Paper Sector, so you’ll be dealing with large scale industrial environments in an arena with its focus on energy efficiency and sustainability.

At Andritz UK we pride ourselves on understanding a demanding marketplace and being adaptable to ensure we support our customers in every way we can.

Whilst this is a sales position, we have a long-term view on our business and believe that sales arrive naturally as a result of developing relationships and being an asset to our customers.

The position covers a broad range of responsibilities from commercial account management to technical data analysis and problem solving.

The successful candidate will be someone that’s equally comfortable discussing and advising on issues in senior meetings, budgeting and forecasting internally, as they are putting on overalls and conducting machine surveys.

We cover the entire UK (and some areas overseas), so travel is an important part of the job. Expect to drive upwards of 300-400 miles per week and stay in hotels 1-2 nights per week.

Communication is key in any industry, but exceptionally important for this role. You will act as the face of Andritz for our customers, so you must be an excellent communicator, able to relay information between departments to ensure that we conduct business as smoothly and effectively as possible.

Day to day responsibilities will include:

1. Responsible for sales volume, customer liaison and support for Rolls/Doctor Blade customers in the region
2. Introduction and presentation of products
3. Continuous customer service and support
4. Permanent contacts with customers to prepare and support upcoming optimization and troubleshooting activities
5. Active acquisition of new customers
6. Complaint management and problem solving
7. Support the start-up of PFR products
8. Reporting: own activities

Education:

1. Bachelor’s or Master’s degree (paper production, chemistry, engineering)
2. Or equivalent technical education (Technician / Business Administration)
3. Industrial engineering qualifications and experience, ideally in the paper industry, but equivalents will be considered
4. Or experienced papermaker

Experience:

- Min 5 years of operative, service and/or sales experience

- Proven track record in B2B sales of products in need of explanation or in comparable challenging tasks

Languages:

- English (fluent in written and spoken)

Personality:

1. Outgoing, confident, and sociable. Self-motivated and eager to problem solve and develop relationships.
2. Distinct technology and sales mentality
3. Willingness to travel (>70 %)
4. Work well in a team
5. Very good communication skills
6. Self-reliant and highly motivated

The Package:

1. Hybrid/ Flexible working
2. Salary based on experience, with incremental progression where applicable
3. Performance Based Bonus (in addition to salary)
4. Company Car
5. Medical Insurance
6. Business Expenses
7. 25 Days Paid Annual Leave + Bank Holidays

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.