Technical Project Manager, Apple Wallet, Payments and Commerce

Technical Project Manager, Apple Wallet, Payments and Commerce

The Wallet, Payments and Commerce team is responsible for bringing ground-breaking financial services to consumers with a vision to replace the physical wallet and help people live financially healthier lives. The Wallet team is seeking a Technical Project Manager to handle the development and integration of new transit operators, card issuers, loyalty programs, mobile tickets, and access partners for the Apple Pay platform. This role works cross-functionally with Business Development leads, Apple Pay Engineering, Operations, and Product Marketing, as well as with Payment Networks, Acquirers, integrators, and software/hardware vendors to help define and deliver a wide variety of exciting Wallet solutions. We're seeking a “hybrid” product/project professional to provide key subject matter expertise during the initial engagement with new Wallet partners. In this role, you would be responsible for creating and presenting complex technologies to business and technical audiences. You will have the opportunity to learn about new technologies and work as part of a team to deliver quality customer-facing solutions. This role also offers you the potential to thrive in a high-paced environment while being involved from the beginning to the finish of a new Apple Pay and Wallet project.

Description

1. Help formulate and coordinate requirements and onboarding plans including identifying scope, solution definition for physical terminals or in-app payment architecture, testing plans, and post-launch operational processes.
2. Support existing partners with issue identification and resolution.
3. Understand Apple and industry standards and technology to identify and drive Wallet adoption through solving customer problems.
4. Handle communication of progress/status within core team and external partner engagement teams; raise issues as needed.
5. Work closely with Product/Engineering, payment networks, processors, and integrators to resolve issues that arise during solution definition or implementation.
6. Participate in external meetings to understand and evaluate partner capabilities and risks; ensure risks are identified and mitigated.
7. Prioritize multiple partner interactions from initiation to completion while providing consistent updates and communication to senior management.

ADDITIONAL REQUIREMENTS

This role is full-time and is located in our London office and will report into the London team as well as matrix into the Global Program Management team based in Cupertino. European and international travel is required.

Minimum Qualifications

• Product/technical expertise with the ability to support external partners with successful project and partner management experience.
• Strong product background in payments along with excellent project delivery/execution experience.
• Direct experience or knowledge of API technologies and delivery of products or services based on APIs is required.
• Ability to context switch to deliver multiple projects working with partners across multiple industries.
• Strong organizational and project management skills.

Preferred Qualifications

• Direct experience working with external partners on cross-channel initiatives and new technologies.
• Understanding of network tokenization standards, NFC and EMV contactless, 3-D Secure rails, and mobile applications.
• Experience in payment processing, mobile payments, electronic commerce, NFC ecosystem, and applications.
• Fluent English. Additional European languages are highly desirable.
• Degree education in a relevant field is desirable but candidates from all education backgrounds are encouraged to apply.