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Technical Product Support Specialist
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Long Itchington
On-site
GBP 30,000 - 50,000
Full time
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Job summary
An established industry player is seeking a Technical Product Support Engineer to join their innovative team. This role is perfect for a tech-savvy individual who is passionate about customer service and technology. You will be responsible for ensuring that customers' access control systems are installed and maintained effectively while providing expert troubleshooting and technical advice. This position offers the chance to work with cutting-edge security technology in a collaborative environment, along with opportunities for career growth within a rapidly expanding company. If you have a knack for problem-solving and a customer-focused mindset, this could be the perfect fit for you.
Benefits
Qualifications
- 2+ years of experience in technical support, ideally in security systems.
- Strong understanding of access control systems and networking.
Responsibilities
- Provide expert support to customers for access control systems.
- Troubleshoot and resolve product issues effectively.
Skills
Education
Tools
Job description
Job Description
Job Title: Technical Product Support Engineer – Access Control Systems
Job Type: Full-Time
My client is a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly skilled and motivated Technical Product Support Engineer to join their team.
Job Overview:
As a Technical Product Support Engineer, you will be responsible for providing expert support to customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service.
Technical Product Support has three primary responsibilities:
- Taking ownership of customer issues reported and seeing these through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve product issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
Qualifications:
Bachelor's degree in Engineering, Computer Science, Information Technology, or related field (or equivalent experience).
2+ years of experience in a technical support role, preferably in access control or security systems.
Strong understanding of access control systems, networking, and related technologies.
Excellent troubleshooting and problem-solving skills.
Experience with access control software and hardware, including card readers, controllers, biometric systems, and software platforms.
Customer-focused with a strong attention to detail and a solutions-oriented approach.
Why Apply?
Competitive salary and benefits package.
Opportunity to work with cutting-edge technology in the security industry.
Collaborative and supportive team environment.
Career growth opportunities within a rapidly expanding company.
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