Technical Leader – Core Services

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

As a Technical Lead, you will drive technical delivery and cross-team coordination to ensure successful product vision outcomes. You will oversee three critical pods: Player Success (focused on player experience, support systems, and engagement tools), Promos and Rewards (handling promotional campaigns, bonus systems, and reward mechanics), and Loyalty and Engagement (managing player retention programs, VIP systems, and long-term engagement features). This role focuses on technical coordination, delivery excellence, compliance and stakeholder management.

Key Responsibilities:

Technical Leadership & Delivery

• Coordinate technical delivery and manage dependencies across multiple pods

• Create and maintain technical roadmaps aligned with product strategy

• Guide teams in making informed technical decisions and implementing standards

• Review technical approaches and architecture decisions

• Drive estimation processes and manage delivery timelines

• Monitor project progress and address technical bottleneck

• Ensure documentation of technical decisions and system architecture

Stakeholder & Process Management

• Work with Product Owners to translate business requirements into technical solutions

• Provide regular updates to leadership on delivery progress and risks

• Establish and maintain delivery processes and best practices

• Ensure solutions meet regulatory and compliance requirements

• Drive continuous improvement in development practices

• Coordinate with Operations teams on release management

What are we looking for?

• 5+ years of software development experience

• 3+ years of technical leadership experience

• Strong problem-solving and analytical capabilities

• Proven track record of successful technical delivery

• Experience with Agile methodologies and project management

• Excellence in stakeholder communication and management

Technical Expertise

• Deep understanding of software architecture principles and cloud technologies

• Strong background in modern development practices, tools, and DevOps

• Security best practices and compliance requirements experience

Knowledge of features for:

• Omni-channel engagement and CRM integration

• Marketing technology solutions and automation

• Customer lifecycle management

• Geo-location technologies and targeted experiences

• Customer journey optimization

• Cross-channel integration

Preferred Experience

• History of leading multiple development teams

• Success in vendor management and system integration

• Track record of driving technical innovation

• Industry-specific regulatory compliance knowledge

Impact

• Drive successful delivery of technical projects across pods

• Improve development efficiency and reduce technical bottlenecks

• Ensure alignment between technical solutions and business goals

• Foster cross-team collaboration and knowledge sharing

• Maintain strong stakeholder and vendor relationships

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)