Technical Customer Service Manager, UK

EMS-CHEMIE AG

North Shields

GBP 10,000 - 40,000

Job description

Job Description

Support all processing trials including injection moulding, extrusion and blow moulding
Support existing customer technical enquiries and issues
Ensure all sales and technical projects are in line with company expectations
Handle all material complaints using internal process and in line with EMS Quality manual
To support Sales team with customer Tech Days, Seminars and Events

Qualifications

Engineering degree in plastics technology, plastics processing or a comparable relevant technical education
Excellent understanding of the injection moulding and extrusion processes
Good analytical approach to problem solving
Experience in the design of plastic components is an advantage
Ability to interpret MoldFlow analysis results is preferred
Ability to understand FEA results would be desirable
Good understanding of mechanical properties and the relevance these have on product design
Good knowledge of English, other languages an advantage
Travel activity up to 80%