Technical Customer Service Advisor:

Technical Customer Service Advisor | Temporary | £12.21 per hour | Derby DE21
Monday to Friday 9-5pm with an hour for lunch
Possibility of temp to perm for the right person

Cherry Professional are seeking to appoint an experienced and talented Customer Service Advisor to join a thriving team based in the DE21 area of Derby. As a Customer Service Advisor, you’ll be the first point of contact for the businesses valued clients, providing exceptional support via phone, email, and live chat. Whether it’s answering a question or resolving an issue, you’ll help ensure customers feel supported, informed, and empowered every step of the way!

What we’re looking for:

• A passion for customer service and helping people
• Great communication skills – both written and verbal
• Problem-solving mindset with a proactive attitude
• Strong IT literacy and a tech-friendly approach
• Organised, self-motivated, and commercially aware

The finer elements of the role include:

• Deliver friendly and professional support through multiple channels
• Own and resolve customer queries within SLA timeframes
• Keep communication clear, timely, and informative
• Provide coaching and guidance to help users get the most from our platforms
• Collaborate with internal teams to find the best solutions
• Stay up-to-date on our products to offer accurate and effective support
• Contribute to training materials and self-development initiatives