Technical Content Developer, LGE Business Solutions

Technical Content Developer, LGE Business Solutions

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Opportunity:

We are seeking an accomplished Technical Content Developer and Facilitator to join our LGE Business Solution, North American Training Academy team. This effective educator will develop and administer impactful training content and programs for LG’s Information Display and IT Business Solutions, and deliver them in-person, virtually, and on-demand to LG sales/support teams, sales channel partners, specifiers, alliance partners, and end-users.

The ideal candidate has a perfect blend of creative and technical aptitude, is familiar with audio-visual and IT technologies, grasps technical product specifications, and excels at simplifying complex topics into comprehensible training content.

What you will do:

• Develop educational journeys, accredited courses, and certification programs for LG solutions for both internal and external audiences.
• Work closely with Product Management, Marketing, and Technical Sales departments to ensure training programs and content accurately reflect LG products, standards and best practices, and align with new product introductions.
• Collaborate with the Global Training Academy team members at LG headquarters (South Korea) and other regions to align on training objectives, curriculum, and expectations.
• Regularly use creativity to produce, publish, and promote new training content in various formats including PowerPoints, videos, and AI generated animations.
• Participate in establishing and managing an engaging Learning Management System (LMS) that motivates and rewards individuals/companies for learning about LG solutions, and attaining certifications.
• Direct the preparation of training sessions (in-person and virtual) including facilitating registrations, planning curriculum, managing hardware and software set-up, ordering materials, and evaluating attendees.
• As needed, present training content at LG facilities across the United States, events, and partner venues (some international travel may be required).
• Take pride in maintaining and optimizing training equipment and training facilities (primary Training Center based in Lincolnshire, IL).
• Up to 25% travel.

What you will need to be successful:

• Bachelor’s degree with 3 years related experience or Associate’s degree with 7 years related experience.
• 2 or more years of experience creating training curriculum/content.
• 2 or more years of technology industry experience (AV or IT).
• Highly proficient in PowerPoint and proficient in other MS Office applications, online meeting platforms (e.g. MS Teams, Webex, Zoom).
• Experience with video production/editing and Generative AI a plus.
• Understanding of Information Display and IT technologies (knowledge of LG solutions a plus).
• Strong facilitation & presentation skills and deliver training in an engaging fashion.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.