Technical Content Designer

Harris Computer; Cambridge; Hybrid; GBP 35,000 - 55,000

Job description

i2 Group, a Harris Computer company, are seeking a Technical Content Designer to research, produce and manage content enabling our end users to use i2 products easily and effectively. This permanent position will be performed on a remote basis with an ability to come in to the i2 office in Cambridge, UK as business needs require (approx. 2 days per month).

The role involves owning and producing all product related content aimed at end users. The end users range in technical skills from those doing simple tasks to software developers writing plug-in components, so adapting the content to fit the needs of the user is a key requirement. This person will need to work collaboratively with a range of internal stakeholders to understand the products and produce engaging content. We are looking for someone to transition the existing reference documentation to rich online content which incorporates text, images, animations and videos.

What you will do:

1. Produce thoughtful, intuitive and compelling content solutions for a range of product use cases and interactions - from onboarding, in-app education to user guides.
2. Produce technical or product content for a range users with varied levels of technical competency. Adapt style and content to the target audience.
3. Curate and organize documentation to improve structure, readability, and discoverability with a content management system.
4. Maintain SDK documentation.

Produce online (web) content for:

1. Release Notes for each product release – what’s new in this version.
2. Technical Notes describing any issues and workarounds.
3. API reference documentation – updates to the existing material.
4. Task oriented ‘How To’ guides to use the product.
5. Create short animations and videos to support the content.

Work with UX Designers and Developers to:

1. Get a deep understanding of the product.
2. Integrate the content with the product (e.g. links to the online content, in-app tour of features).

What we are looking for:

1. Minimum of 3 years of professional experience in UX design for web, desktop or mobile applications.
2. Excellent communication, presentation, and interpersonal skills.
3. Good working proficiency in Figma, using components and variables etc.
4. Experience conducting user research and usability testing.
5. Strong knowledge of design principles and user-centred design methodologies.
6. Experience of designing accessible user interfaces.

Preferred Experience (but not essential):

1. A portfolio demonstrating experience designing visual analysis solutions would be ideal as would experience with link analysis, statistical or GIS toolsets.
2. Experience working in an Agile/Scrum environment is a plus.
3. Bachelor's or Master's degree in Interaction Design, Human-Computer Interaction, or a related field is preferred.