Technical & Business Performance Manager

Job Description

Primary Details

Time Type: Full time
Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations. QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable support to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

With our comprehensive product offering and underwriting expertise, we can cover a wide range of business risks, helping our clients to identify them and minimise their exposure.

The opportunity

As part of some changes to our European underwriting operating model we are creating a new position as Technical & Business Performance Manager, Europe. The position can be based in any of our European offices or London. This is an exciting opportunity to play an active role in shaping and supporting the strategy development of our European Branch.

In this role you will support the Underwriting Director and the Product team in managing the underwriting strategy, claims, and reinsurance activities to achieve business plan objectives within a compliant framework. With coverage across Europe, across multiple lines (Property, Casualty, Financial Lines, Cyber, Marine, Sustainable Energy and Construction), this is an exciting role to join a successful, and experienced team of Underwriters.

Your new role

In conjunction with the Underwriting Director produce and ensure delivery of the annual business plan for the portfolio(s), monitor and report on progress, identify deviations, recommend remedial action and implement it to achieve business objectives. This role involves overseeing consistent business performance monitoring, reporting, and KPI management to drive operational excellence and success.

Strategy and Projects

• Deliver key projects to enhance the European Underwriting Framework
• Be part of the Modernisation journey, ensuring sustainability in the future
• Provide & be the Underwriting voice in several Underwriting Projects – such as Wordings, new Product Development and governance requirements.
• Participate in key country projects that impact Underwriting.

Performance monitoring and Business plan

• Initiate, analyse and deliver on new ideas and concepts to support the development and delivery of the business plan
• Manage the performance monitoring of the account including retention and acquisition in line with the business plan
• Develop pipeline monitoring
• Consolidate the Claims and reserving positions. Actively monitor claims activity and contribute to claims reserve reviews ensuring correct methodology is followed and liaison with internal stakeholders
• Review and recommend action from reports that: Regularly monitor the performance of the portfolio gross and net of reinsurance, monitor performance against the business plan, comply with exception reporting criteria as required
• Manage records of underwriting risks and aggregate exposures to ensure accuracy of data and effective risk management
• Manage the effective purchase of facultative reinsurance.
• Ensure account: complies with legal and regulatory requirements, complies with internal support function requirements i.e. Actuarial, Compliance and Claims, enables management of insurance risks, manage the application and ensure teams awareness of the reinsurance requirements to minimize risk and to deliver business plan objectives

People

• Support the Director & Products - organize, develop and manage the team, to ensure that the right people are secured, trained, managed, developed and motivated to achieve business needs
• Produce training and guidance materials which support the account and embed compliance and best practice
• Create and manage appropriate risk management tools in conjunction with the risk solutions team

About you

• Financial and business experience
• Senior-level contribution to financial services management
• Ability to operate across functions, and numerous locations/territories
• Ability to manage competing and changing priorities showing adaptability in a dynamic environment
• Team player, results-driven and “can do” attitude
• Written and oral communication with excellent interpersonal skills and ability to influence at all levels of the organisation
• English working proficiency

Why QBE? At My Best?

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace.