Technical Business Analyst

hireful; Walsall; On-site; GBP 30,000 - 50,000; Full time

Job description

Technical Business Analyst

Job Title: Technical Business Analyst
Location: Walsall
Package: Competitive

Join Our clients Professional Services and play a pivotal role in revolutionising cloud-based SaaS billing solutions. As part of their team, you will be instrumental in driving excellence, optimizing processes, and ensuring client satisfaction through effective data migration and integration. This is a great opportunity for an experienced Technical Business Analyst with strong knowledge of Software Implementations with a particular focus on Data Migration.

Who they are:

They are a leading provider of outsourced customer service solutions and software. They pride themselves on delivering outstanding results for their clients and cultivating a culture of innovation and growth. Join their team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

You will join their team working on their latest product, a cloud-based SaaS billing solution built around the Salesforce platform that has had a recent major launch in the UK and Australia. As a member of their Professional Services team, you'll play a pivotal role in the implementation of software to their clients, along with support to the Business Analysis team. Your expertise will be crucial in driving excellence, improving processes, and providing client satisfaction.

Key Responsibilities:

• Support and drive discussions and recommendations around the business migration strategy, feeding into the activity surrounding data mapping and Extract, Transform and Load (ETL).
• Support the planning activity of the workstream to ensure that all relevant activities are captured and planned to deliver a successful phase.
• Experience of process and data modelling, data mapping, and business process re-engineering principles.
• Facilitate Data Mapping workshops - Drive discussion around data in order to capture and document the future state of data architecture alongside business processes and systems.
• Ensure data migration works closely with other project workstreams i.e. Business Process Alignment / Integrations / Reporting.
• Provide support to the integration stream ensuring data consistency and accuracy in information and data exchanges.
• Ensure data migration supports the reporting needs of the business pre and post go-live.
• Understand the impacts to the Business Process Alignment stream when making Data Migration decisions, ensuring Business Processes support data edge cases.

What You’ll Need:

• Ability to understand technical language to enable discussions with technical staff and accurately communicate to non-technical staff.
• Experience analysing and reconciling large data sets.
• A sound understanding of the capture, interpretation, prioritisation, and delivery of user stories / requirements is also desired to support our business analysis team.
• Clear ability to work and communicate with stakeholders at all levels.
• Ability to handle multiple streams of work simultaneously.
• Ability to work as part of a team but also comfortable working as an individual.
• Comfortable working with 3rd party vendors and onsite with our clients.

Desirable Skills:

• SQL / SSIS / SSMS
• Salesforce

What You’ll Get in Return:

• A competitive salary
• Pension scheme with employer contributions
• 20 days holiday + bank holidays
• A supportive and collaborative work environment where your ideas and contributions are highly valued
• Mentorship and guidance from experienced professionals
• 24/7 GP service.
• Access to my premier benefits – store discounts.
• Employee Well-being programme
• Free onsite parking
• Onsite Gym

REF-220 945