Technical Author

TECHNICAL AUTHOR

Hours: 35 hours per week

Shift pattern: Monday to Friday, 9am - 5pm

Salary: £38,000 - £40,000 per annum dependant on experience

Location: Hybrid with our Bracknell or Norwich offices

This role is a UK based role and any hybrid/remote work must also be within the UK.

For this role, you need 5mbps upload and 15mbps download internet speed.

Appello Perks

• 25 days holiday plus bank holidays
• Private medical insurance for Self
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

ABOUT YOU

You’re an experienced Technical Author/Writer who combines a love for technology with a passion for clear, accessible communication. With a solid background in technical writing within a tech setting, you excel at breaking down complex concepts and have a strong eye for detail. You are a proactive collaborator, equally comfortable working independently or as part of a team to ensure accuracy and consistency in all documentation.

Your Skills and Experience:

• Proven experience as a Technical Author in a technical or telecare-related industry, ideally with experience in product-focused companies.
• Exceptional writing and editing skills with the ability to produce concise, accurate, and engaging content.
• Proficiency in industry-standard authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Confluence).
• Experience with multimedia content creation and documentation design (graphics, videos, etc.) is a plus.
• Ability to quickly grasp complex technical concepts and make them easily understandable.
• Strong organisational skills with experience in managing multiple projects and documentation versions.

THE ROLE

At the Appello Group, we’re revolutionising the telecare industry with innovative products designed to support the safety, health, and well-being of vulnerable individuals. Our technology is built in-house and serves a vital purpose: empowering loved ones and users with intuitive, reliable solutions. With a commitment to excellence, we strive to make every user’s experience seamless and every loved one peace of mind. As we continue to grow and expand our product range, we’re looking for an experienced Technical Author to join our team and bring clarity and precision to our technical documentation.

As our Technical Author, you will be instrumental in creating high-quality, user-friendly technical documentation for our telecare products, ensuring that both technical and non-technical audiences can easily understand and utilise our solutions. You will work closely with our dev, product, and customer service teams to translate complex technical information into clear, concise documentation.

Key Responsibilities:

• Develop and maintain comprehensive technical documentation for a range of telecare products, including user manuals, setup guides, release notes, and API documentation.
• Collaborate with product development teams to understand product functionalities and translate technical information into accessible language.
• Ensure documentation meets industry standards and regulatory requirements, focusing on accuracy, readability, and completeness.
• Continuously review and improve existing documentation based on product updates, customer feedback, and evolving industry best practices.
• Create multimedia content (e.g., graphics, diagrams, video tutorials) to enhance the clarity and usability of technical resources.
• Organise and structure documentation repositories for easy access and version control.

READY TO APPLY

If you are interested in this role please follow the instructions...there are two parts to the application process:

1. Upload your CV and answer a few questions about yourself.
2. You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments - check your junk email.

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.