Technical Author

Triumph Consultants Ltd; Corsham; Hybrid; GBP 80,000 - 100,000

Job description

Location: Corsham - hybrid working

This post will be required to develop the Service Design Packs (ITIL3) for a Voice & Video (V&V) Services. The role will need to interface with Users and the Fixed connectivity team based in Corsham to develop a Service orientated document set for Live Services' as directed by the V&V Product Owner.

Key accountabilities:

• Produce two Voice & Video (V&V) Service Design Packs (SDPs). Key responsibility for developing the ITIL3 aligned SDP for V&V Services
• Key Responsibility for producing the as built' Solution Specification for the Operational V&V systems.
• Key Responsibility for producing the Voice & Video Product Roadmap(s) for the V&V Product Owner.
• Secondary Responsibility for developing the System Knowledge Articles (KAs), Work Instructions (Wis) and User Guides (UGs) for a small V&V Service.

Essential:

• Experience of working within teams that have managed Strategic Networks and Bearer Services.
• Experience & Understanding of the difference between Legacy' and New' systems and the challenges this presents during transition, particularly for highly secure systems.
• Ability to work with others in a high pressure and conflicting priorities environment.
• Ability to work in a complex environment where Security conditions and controls can be difficult to navigate.
• Previous experience of developing systems, solutions or services that form a key element of a larger system or capability.
• V&V experience would be an advantage but not essential.

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.