Technical and Large Loss Case Consultant

Direct Line Group; Leeds; Hybrid; GBP 80,000 - 100,000

Job description

Technical and Large Loss Case Consultant
Full time, permanent position
Leeds - Hybrid working, 2 days a week
Monday to Friday - 09:00am to 17:00pm

Let's make the most of your talent

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you'll be doing

You will perform as part of the Technical and Large Loss claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the L&CL claims team, support & contribute to claims technical strategy and practice.

• Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims.
• Claims servicing to meet or exceed agreed SLA's and caseload/FTE targets across all classes at all times by utilising operational performance data.
• Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms.
• Support Large Loss Leader as DLG's principal SME for large & complex Property & Liability.
• Assist with the performance management, development and engagement of all staff within the property and liability large loss team.
• Support and embed professional risk management as a key part of culture to the standards expected of an independent organisation as tested in a due diligence process.
• Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework.

What we're looking for

• Previous experience of Home Claims Handling including initiation, investigation, negotiation and settlement.
• Excellent customer service and interpersonal skills.
• Strong organisational skills.

What we offer in return

We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution.
• 22 days holiday allowance (plus the option to buy or sell up to 5 days each year).
• 50% off home, motor and pet insurance.
• Free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• Plus, many more.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we're one of a kind.