Technical Administrator contract

Freshwave Group; London; On-site; GBP 25,000 - 45,000; Full time

Job description

About Us

We are the UK network service provider making digital infrastructure simple.

Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice.

We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. And our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.

We are looking for a passionate and detail-oriented Technical Administrator to join us on a 3-month contract initially. This role will be critical in maintaining and structuring network documentation, updating databases, and managing access within our network infrastructure. This position offers an opportunity to work closely with UK mobile telecom operators, suppliers, and vendors in a dynamic, detail-oriented environment.

The ideal candidate is tech-savvy, self-motivated, and highly organized administrator, with a strong aptitude for IT and exceptional communication skills. This role involves a mix of independent tasks and collaborative efforts within a small, dedicated team.

Main Responsibilities

• Documentation Management: Maintain and structure network documentation, ensuring records are accurate and up to date.
• Database Management: Update and oversee databases related to network faults and access controls.
• Access Control: Manage permissions and access for network systems, ensuring security and compliance.
• Fault Tracking: Assist in identifying, tracking, and resolving network faults and issues.
• Collaboration: Work closely with IT and support teams to ensure seamless operations.
• Reporting: Prepare and distribute regular reports on network status, faults, and resolutions.
• Technical Administrative Support: Provide administrative updates and data analysis to the network support team as needed.

Experience and Skills

• Previous experience in a similar role or a technical support role is desirable but not essential.
• Strong understanding of basic network concepts and IT systems.
• Strong administration skills.
• Exceptional problem-solving skills and attention to detail.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong verbal and written communication skills, capable of conveying technical information effectively.
• A proactive approach and ability to work independently and collaboratively.
• A strong desire to learn and develop their skills further.

Desirable but not essential

• Bachelor’s Degree (preferred) in Computer Science, IT, or a related discipline.
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Benefits

• 25 days holiday plus bank holidays.
• Free barista coffee at our Farringdon head office every morning.

We’re pleased to have been certified by Great Place to Work. 82% of our people think it’s a great place to work compared to 54% of employees at a typical UK-based company. You can check out our Great Place to Work profile here: https://lnkd.in/d7JS6Jcz

Our Values

Our values are what set us apart from the rest. They are what enable us to bring assured connectivity wherever it’s needed. We use these values to inform everything we do and the way we act as professionals – think of them as what’s important to us collectively, as well as how we prefer to work.

The successful candidate will be aligned with our company commitments:

• Engineering excellence: we’re engineering experts and the quality of our output is second to none.
• Do the right thing: we’re neutral in our position, doing what’s best for our people, our partners, our customers, society and the environment.
• Set the pace: we act quickly and work efficiently, setting the pace for our projects and industry standards.

Sustainability and CSR:

We implement environmental, social, and corporate governance:

• Innovate for Impact: We pride ourselves on many industry firsts, driven by both technical and commercial innovation. From access to assured connectivity indoors in hospitals to smarter cities, we’ll continue to improve access to connectivity where it matters most.
• A thriving workforce: We’re nimble and fast-growing and our success relies on diverse talent from a range of backgrounds. From this running start in an industry with known diversity challenges, we’re putting structure and focus around our diversity, equity and inclusion efforts.
• Embracing Net Zero: This year we’ve baselined our carbon footprint. We choose to include key measures for the future like waste management and will be focused on our supply chain. You can read more about our targets in our Carbon Reduction Plan here.

Diversity, Equity, Inclusion, and Belonging:

Here at Freshwave, we are dedicated to making our recruitment process as inclusive as possible, and aim to do everything we can to make you feel comfortable and supported throughout. We recognise that applying for a new job can be daunting, so please let us know if there is anything we can do to enable you to be yourself, and we will look to provide any reasonable adjustments to support all applicants.