Technical Account Manager, ES - EMEA-Partner

ENGINEERINGUK; Manchester; On-site; GBP 40,000 - 60,000

Job description

Technical Account Manager, ES - EMEA-Partner

DESCRIPTION

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics, and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering

PREFERRED QUALIFICATIONS

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead