Technical Account Manager, ES - CN-AWS

ENGINEERINGUK; London; On-site; GBP 80,000 - 100,000

Job description

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Sector: Sales and Business Development, Technology
Role: Manager
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

1. Act as a single point of contact to Enterprise Support customers
2. Make recommendations on how new AWS offerings fit in the company strategy and architecture
3. Complete analysis and present periodic reviews of operational performance to customers
4. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
5. Champion and advocate for customer requirements within AWS (e.g. feature requests)
6. Participate in customer-requested meetings (onsite or via phone)
7. Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
8. Work with some of the leading technologists around the world
9. Work directly with Amazon Web Services engineers to ensure that customer issues are resolved as expediently as possible
10. Be available in non-business hours to handle urgent issues

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.

PLEASE NOTE THAT THIS ROLE REQUIRES BOTH ENGLISH & MANDARIN PROFICIENCY

BASIC QUALIFICATIONS

- Experience in technical engineering
- Bachelor's degree
- Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

PREFERRED QUALIFICATIONS

- Experience with scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.