Technical Account Manager - Award-Winning SaaS. Remote / Field

Job Description

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems.

We have an exciting opportunity for a Technical Account Manager to join our multi-award-winning team.

The future is looking prosperous and we want you to be part of that.

The Role at a Glance:

Technical Account Manager (with a commercial mindset)
Remote Based / Field / 1-2 Office Days Per Month ideally within easy reach of Andover, Basingstoke
£48,000 – £55,000 Dependent on Experience
Full Time - Permanent
25 days holiday plus bank holidays and other benefits
Monday - Friday, 9am - 5pm with Occasional Weekend Working/ Travelling

Culture: Embrace Innovation and Change
Company: Award winning SaaS company & leading provider of vending and coffee management software
Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA.

Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient.

Your Background / Skills:

• SaaS / Tech Product Solutions
• Client Management
• Customer Success
• Commercial Mindset
• Consultative Sales / Upselling
• Product / Service Training

More About Us:

We are SB Software. Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client's business the best it can be.

Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients.

Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up.

The Technical Account Manager opportunity:

As a Technical Account Manager, you will be responsible for supporting, engaging, and managing clients in their use of our vending management system, helping them become more profitable and efficient. You will work closely with clients to gain a deep understanding of their business and challenges, identifying opportunities where our solutions can provide additional value through upselling.

A typical week as a Technical Account Manager:

• Visiting Clients for account reviews and/or to help move them forward on certain areas of the system to help maximise the effectiveness of the software
• Listening to clients issues and problems and highlighting areas of the software that could help solve their issues including through upsell opportunities
• Conducting relevant product and service training with customers both proactively and reactively
• Actively participating with on-going self-training and group training where applicable
• Working closely with the Head of Operations and fellow Technical managers for assistance and where required to conduct client visits together in a collaborative manner
• Conducting Virtual Calls where in person meetings are not possible or it is more efficient
• Responding to email and telephone queries about areas of the system and processes for working in conjunction with how the system is designed
• Maintaining a CRM database of your customers

What will you bring?

• A SaaS / Product background enabling you to have confident conversations with senior leadership & business owners
• Ability to build credibility/working relationships across all levels
• Commercial sales/account management experience
• Excellent communication skills, both written and verbal
• Motivation, drive and enthusiasm to make a difference
• A passion for helping increase the effectiveness of the system through driving further adoption of additional and existing features
• Ability to work independently and as part of the team across the various areas of the business
• Motivation to constantly improve ways of working
• Enjoy problem solving by delving into the details of the setup of the system
• Full UK driving license

Why Join Us?

• Competitive salary and benefits package
• Opportunity to work on cutting-edge technologies
• Supportive and collaborative team environment
• Opportunities for professional growth and development

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.