Technical Account Manager

Hearst Communications, Inc.; London; Hybrid; GBP 30,000 - 60,000; Full time

Job description

ABOUT THE ROLE

Hearst UK is looking for a TAM (Technical Account Manager) within the commercial Ops team. The TAM will ensure digital campaigns are launched successfully and guarantee the client's expectations are exceeded. You will be highly competent in the end-to-end process of digital display campaigns across direct sold, programmatic guaranteed, and private market place deals. The role requires daily use of Google Ad Manager (GAM, previously DFP), uploading 3rd party tags and creative, testing and QA. There will be client interaction to support the production and launch of custom rich media as well, offering expertise and advice on best performing formats and interactions.

KEY RESPONSIBILITIES

• Build excellent relationships with internal and external teams. Communicate daily with sales and sales support teams, third party vendors, and client contacts.
• Manage the implementation and delivery of digital ad campaigns using DFP and other platforms to execute campaigns.
• Upload client creative and perform thorough QA checks on ad creative and custom programs.
• Troubleshoot trafficking and ad tech issues, working with internal and external teams as necessary.
• Recommend advertising technology solutions to internal client team based on a comprehensive understanding of the client's requirements, marketing objectives, and technical capabilities.
• Maintain up-to-date understanding of industry standards in ad technology, including ad verification, viewability, and programmatic ad serving. Ensure that SLA timescales are worked towards at all times, liaising closely with Account Managers, Sales Planners, and Project Managers to ensure that agencies and clients are aware of the timescale.

ABOUT YOU

• Digital Ad Ops and Trafficking experience with proficiency in GAM (preferably DFP certified).
• Strong creative problem-solving skills and an ability to come up with unique solutions to complex problems.
• Proven ability to work successfully both within a team and autonomously.
• Flexible, personable attitude; ability to develop excellent professional relationships with all levels of personnel.
• Strong written and verbal communication skills.
• Attention to detail; exact precision in data input and well organized.
• Demonstrated analytical skill set with strong Microsoft Excel skills. Able to report on campaign performance and manipulate large data sets.
• Quick learner and adaptable.

WHAT WE OFFER

At Hearst UK, you can choose from a huge range of perks and benefits that can help you learn well, work well, and live well including:

• 25 days' holiday (with the option to buy up to 5 additional holiday days) - pro rated for part-time or fixed-term employees.
• Hybrid working.
• Discounted gym membership.
• Healthcare cash plan.
• Spend a charity day with your favourite good cause.
• Life assurance and pension scheme.
• Regular socials and more!

There's more to your story than you imagine. And the next chapter begins right here.