Team Support - Woodford Green Superstore

TN United Kingdom; Greater London; On-site; Part time

Job description

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Client:

Tesco

Location:

Woodford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

089c144eb828

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Availability Window:

1. Mon 15:00:00 - 24:00:00
2. Thu 06:00:00 - 15:00:00
3. Sat 15:00:00 - 24:00:00

Our Team Support rate of pay starts from £13.88 an hour; this increases to £15.01 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

Responsibilities:

1. Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
2. Celebrating success within the team, being creative in the way you achieve this.
3. Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
4. Ensuring the team are dressed for service and positively reflect our brand.
5. Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
6. Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
7. Ensuring our colleagues have the tools to deliver their role well.
8. Developing own Operational and Behavioural Skills.

Coordination:

1. Forward planning to ensure right resource is available at the right time in the coming week.
2. Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
3. Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
4. Being knowledgeable of department KPI’s and delivers the practical actions required to achieve these.

Qualifications:

You’ll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service.

Expectations:

1. Get to know your customers, greet them with a smile and serve them with pride.
2. Take time to listen, and help out wherever you can.
3. Make decisions that are right for our customers.
4. Be passionate and knowledgeable about our products and services.
5. Always be there, on time and properly presented.

Benefits:

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
7. Uniform provided and policies to support you for all of life’s moments, big and small.

About Us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.

Note:

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility.