Team Manager - Visual Merchandiser - Marble Arch

Summary

Team Manager - VM - GL

Purpose

• Deliver an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often.
• Support visual merchandising coaching and upskilling of wider store team members.
• Lead and deliver best in class visual standards each launch and campaign.
• Support the growth and profitability of the store through the implementation of the retail plan at a store level and delivery of the KPI measures.
• Role model great customer service and support the delivery of a customer focused service proposition through the team that delights our customers.
• Recruit and develop great visual talent and capability within the visual team supporting the succession requirements of the store.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.

Key Accountabilities

• Lead the visual team to dress and style all mannequins every launch, ensuring consistent handwriting across the store appropriate to all areas.
• Deliver styling updates for monthly newness launches as well as supporting the placement of new lines.
• Coordinate refreshes caused by product sell-through.
• Work alongside Commercial and Operations teams to ensure delivery of Visual presentation standards and processes in line with the critical path and understand and plan all required activity each launch.
• Own the ordering and implementation of all large format POS each season for all BUs.
• Ensure that all the key looks are delivered each season.
• Regularly shop the competition to identify visual and trading opportunities.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Support store engagement/training requirements.
• Support the wider store operation when required (i.e., Service and Tilling).
• Support the delivery of the Retail Plan and Store KPIs.
• Support the delivery and embedding of the business transformation plan and change initiatives.
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Act on customer feedback to deliver improvement.
• Use data and insight to improve customer in-store experience and drive performance.
• Support the delivery of Plan A.
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Ensure all line management activities and people activities are delivered in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Ensure process and task is delivered in line with business expectation and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results.
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
• Takes ownership and accountability for the success of their team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
• Uses customer feedback and market trends to guide teams' work.
• Helps teams understand information and business messages by actively seeking out opinions and asking questions.
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.

Technical Skills/Experience

• Robust understanding and ability to deliver visual merchandising and styling across all BUs.
• Ability to execute windows to best in class standards and adapt to varying environments.
• Able to plan and execute grid and environment changes as required each launch.
• Ability to lead a team to deliver excellent visual implementation, customer service and KPIs across the store.
• Good understanding and up-to-date knowledge of visual principles, commercial performance and people processes and systems.
• Uses all available data and MI to identify commercial, cost savings & customer opportunities to increase profit.
• Good level of digital capability and an understanding and use of all systems.
• Good knowledge of the legal requirements across their area of accountability and the store.
• Knowledge of our people policies and managing performance within a team.
• The ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener who will inspire and share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG