Team Manager - Visual Merchandiser - Marble Arch

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Job Description

Purpose

• Deliver an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
• Support visual merchandising coaching and upskilling of wider store team members.
• Lead and deliver best in class visual standards each launch and campaign.
• Support the growth and profitability of the store through the implementation of the retail plan at a store level and delivery of the KPI measures.
• Role model great customer service and support the delivery of a customer focused service proposition through the team that delights our customers.
• Recruit and develop great visual talent and capability within the visual team supporting the succession requirements of the store.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.

Key Accountabilities

• Lead the visual team to dress and style all mannequins every launch, ensuring consistent handwriting across the store appropriate to all areas.
• Deliver styling updates for monthly newness launches as well as supporting the placement of new lines.
• Coordinate refreshes caused by product sell through.
• Work alongside Commercial and Operations teams to ensure delivery of Visual presentation standards and processes in line with critical path and understand and plan all required activity each launch.
• Own the ordering and implementation of all large format POS each season for all BU's.
• Ensure that all the key looks are delivered each season.
• Regularly shop the competition to identify visual and trading opportunities.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Support store engagement / training requirements.
• Support the wider store operation when required i.e., Service and Tilling.
• Support the delivery of the Retail Plan and Store KPI's.
• Support the delivery and embedding of the business transformation plan and change initiatives.
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Act on customer feedback to deliver improvement.
• Use data and insight to improve customer instore experience and drive performance.
• Support the delivery of Plan A.
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Ensure all line management activities and people activities are delivered in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
• Maintain a safe and legal store environment.

Key Leadership Capabilities

• Successfully embed change for lasting commercial impact and results.
• Address beliefs and mindsets around resistance to change and support colleagues in adapting.
• Take ownership and accountability for the success of their team.
• Spend time coaching colleagues to accelerate performance and personal growth.
• Recognise high performance and support poor performers to improve.
• Show colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
• Use customer feedback and market trends to guide team’s work.
• Help teams understand information and business messages by actively seeking out opinions and asking questions.
• Use a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
• Seek the best solution for M&S by proactively collaborating with colleagues from across the business.

Technical Skills/ Experience

• Robust understanding and ability to deliver visual merchandising and styling across all BU's.
• Ability to execute windows to best in class standards and adapt to varying environments.
• Able to plan and execute grid and environment changes as required each launch.
• Ability to lead a team to deliver excellent visual implementation, customer service and KPI's across the store.
• Good understanding and up to date knowledge of visual principles, commercial performance and people processes and systems.
• Use all available data and MI to identify commercial, cost savings & customer opportunities to increase profit.
• Good level of digital capability and an understanding and use of all systems.
• Good knowledge of the legal requirements across their area of accountability and the store.
• Knowledge of our people policies and managing performance within a team.
• Ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener who will inspire, share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!

We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.