Team Manager-TPI Sales

Job Description

We are looking for a Team Manager to join our rapidly expanding and award-winning B2B Sales team.

The Team Manager - TPI is responsible for one of two TPI teams that we have at Ecotricity, with a core function to expand Ecotricity’s Third Party Intermediary channel in line with forecasted growth.

The Team Manager will be responsible for the day-to-day line management of the team, managing a portfolio of existing and new TPIs, in order to drive new business. This will include Energy consultants, Brokers, and other intermediaries.

The role holder will consistently deliver exceptional leadership, coaching, and mentoring to the team, and will take the lead on the largest TPI opportunities which are often complex, building long-term relationships.

This is a broad role which combines an element of selling and managing relationships, along with leading the team. The Team Manager will work with internal stakeholders such as the wider sales management team, marketing, finance, and our trading department to retain existing and attract new business alongside promoting the additional company assets.

Staff & Budgetary Responsibility

Line management responsibility and some budgetary responsibility – where applicable.

This is a field-based business development and account management role, focusing on the acquisition of new strategic, large business opportunities, often engaging at a senior level.

The Team Manager is responsible for supporting the growth of a new client base and building long-term relationships – focusing on a value proposition and introducing new products and services where appropriate.

The Team Manager will work with internal stakeholders such as marketing, PR, trading, and planning departments to attract new business alongside positioning the additional company assets.

The Team Manager will also work closely with our credit and finance departments, as well as our operational and front-line customer service teams, to ensure a seamless customer experience.

This role is very varied, challenging, rewarding, and requires good communication and organisational skills.

What you will do:

• Deliver against the sales channels target in line with the overall B2B Sales plan.
• Day-to-day line management of the TPI team.
• Work alongside the Senior Manager to develop the channels sales strategy, supporting change within Ecotricity where required.
• Maximise sales conversion rates of the team – retention and acquisition.
• Build strong relationships with key partners – with face-to-face meetings and full tender and proposition responses.
• Proactively assess, clarify and validate our partners' sales needs on an ongoing basis.
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and partners’ expectations.
• Work with other departments to cross-promote the company brand, products, and partnership opportunities – taking any opportunity to cross-sell.
• Develop and implement new ideas when approaching a new client base.
• Manage overall pipeline activity for the team.
• Provide support on escalations – appropriately raising with the leadership team where required.
• Host weekly meetings with channel representatives to discuss progression.
• Support back-office in providing aftersales support and customer care.
• Play a lead role in on and off-site client meetings.
• Any ad-hoc tasks as requested by the Head of B2B Sales.

About you…

If you are successful in getting this role, it means that you have a real passion for our vision for a Green Britain as well as having an energetic and dynamic approach.

You’ll be experienced in identifying new and existing opportunities along with a strong commercial acumen and will work closely with all departments to secure mutual customer targets.

You have excellent communication skills and are an innovative thinker, willing to try new approaches, and will be someone who really connects with our Values.

What you will bring....

Knowledge, skills and experience:

Educational Requirements:

• Educated to A-Level or above.
• Maths & English GCSEs essential.

Knowledge Required:

• Excellent understanding of the energy industry.
• Strong skill level in Excel, PowerPoint, SAP or similar CRM.
• Good computer literacy including Microsoft Office Packages.

Skill Set Required:

• Exceptional communication and presentation skills with the ability to communicate to a senior level of stakeholder.
• Strong awareness of the TPI B2B energy market.
• Analytical ability to assess and interpret data and identify opportunities.
• Ability to develop relationships and leverage added value from them – often with senior stakeholders.
• Ability to manage multiple stakeholders to meet account performance objectives and customer expectations.
• High level of numeracy and problem-solving ability.
• Excellent written and verbal communication skills.
• Excellent time management & personal organisational skills.
• Strong networking & relationship-building skills – both externally and internally.
• Self-driven and results-oriented.
• Ability to work under pressure and manage multiple deadlines.
• Ability to set clear agendas and control external meetings with clients.
• Strong commercial acumen.
• Ability to demonstrate regular commercial thinking about new opportunities.
• Ability to think strategically and contribute to the overall B2B strategy – including specific channel strategies.

Attributes:

• Sales Leadership – general sales management competencies with coaching focus and performance management experience.
• Manages relationships effectively both internally and externally.
• Influences outcomes by using effective negotiation.
• Treats customers the way we like to be treated ourselves.
• Solutions-focused and resourceful.
• Committed to continual improvement.
• Engaging and motivating attitude and style.
• Methodical and organised, managing own work.
• Is receptive to feedback and acts accordingly.
• Exceptional team player who builds open and supportive relationships.
• Flexible and adaptable approach to work.
• Creative and innovative.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution.

Volunteering day.

Hybrid working.

Various company discounts (including shops, gym, days out and events).

Holiday of 25 days (plus bank holidays) & ability to buy/sell days.

Cycle to work scheme, car pooling, and onsite parking available.

As a valued member of the team, you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.

Flexibility statement

The fast-moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.