Team Manager - Hospitality - Bath

M&S Corporate Gifts; Bath; On-site; GBP 25,000 - 45,000; Full time

Job description

Team In Store

Store Bath

Location Bath, Somerset

Contract type Permanent

Position type Full Time

Salary Competitive + Benefits

Closing date: 20th April 2025

• Intro
• About the role
• Meet the Team
• Our Support
• People Stories
• Benefits
• Colleague Networks
• How to Apply

Apply now

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About The Role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

Team Manager - Cafe - UK

Purpose

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability.
• Role model great customer service and ensure the delivery of a customer focused service proposition through the team that delights our customers.
• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.
• Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.

Key Accountabilities

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s.
• Support the delivery and embedding of the business transformation plan and change initiatives for their area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve customer instore experience, improve the operation and drive performance.
• Support the delivery of Plan A.
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

Technical Skills/ Experience

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
• Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Good level of digital capability and an understanding and use of all systems.
• Good knowledge of the legal requirements across their area of accountability and the store.
• Knowledge of our people policies and managing performance within a team.
• The ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener who will inspire, share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results.
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
• Takes ownership and accountability for the success of their team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
• Uses customer feedback and market trends to guide teams work.
• Helps teams understand information and business messages by actively seeking out opinions and asking questions.
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

Benefits

• Wellbeing hub: Get access to resources to support your wellbeing, including a free virtual GP service.
• Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
• Pay: Earn a competitive salary.
• Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
• Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
• Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• My Choices: Save on everyday costs through discounts and offers and get access to great health benefits.
• Cycle to work: Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Smart tech: Buy the latest technology with interest-free financing directly from your salary.
• Family friendly policy: Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

• Send us your application: Fill in our short application form and hit submit.
• Online assessment: We’ll invite you to take part in an online assessment. This could be before or after your interview.
• In-person assessment centre: We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
• Decision: After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Team Manager - Hospitality - Bath

Team In Store

Store Bath

Location Bath, Somerset

Contract type Permanent

Position type Full Time

Salary Competitive + Benefits

Closing date: 20th April 2025

Reference: 94103

Apply now