Team Manager

Simply Business; Northampton; Hybrid; GBP 10,000 - 40,000; Full time

Job description

Here’s what you’ll be doing:

You’ll be joining an award-winning contact centre to lead a team of telephone-based consultants to achieve and exceed performance targets while understanding and supporting their development and wellbeing.

Reporting into the Operational Leadership Team, you’ll motivate and coach the team to meet the required targets, productivity measures, and compliance standards. You will develop the team to continue the delivery of excellent customer service.

As one of our Team Managers, you’ll:

• understand the development needs of our consultants and support them through effective coaching and guidance
• monitor and evaluate individual and team performance through regular feedback, 1-2-1s, and monthly review meetings
• identify trends in individual, team, and department performance and implement opportunities to improve
• use data to produce action and development plans
• partner with the support team managers to ensure that your team’s performance adheres to compliance and quality standards – particularly FCA regulations and data protection requirements

We’re looking for someone who is:

• able to inspire, lead, and motivate a team to achieve targets
• experienced in managing a team to achieve high standards
• experienced in setting objectives, delivering feedback, and supporting development plans
• experienced in people processes and policies
• confident enough to challenge our current ways of working
• open to change and can manage others through change

(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

If you’re ready to act as a role model to your team and peers including values, inclusion, and leadership habits, apply today.

About Simply Business

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,200 other trades.

We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn, and we improve. We’re a B Corp too, which recognizes our strong track record of having a positive impact on people, society, and the environment.

Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best'

What are the benefits?

• work-life balance – we support every team member in maintaining a manageable workload

• hybrid working – you have the flexibility to work remotely and connect with your colleagues in one of our hubs

• mental health and wellbeing – we give you access to tools and counselling to support your mental health

• flexible parental leave – we understand how important this time is, that’s why we offer six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver

• paid sabbatical – as a thank you to our long-serving employees, we offer a two-week sabbatical when you’ve been here for five years. And four weeks off for those who’ve been with us for 10, 15, and 20 years

• life event leave – you can get an extra day’s leave every two years for those big moments in your life like moving house, welcoming a new pet, or your birthday

• a dedicated learning platform – our platform helps you develop on your personal and professional goals, including management and leadership programmes

We also make sure you’re compensated fairly

• competitive salary – we aim to offer a fair salary based on your experience and the market we’re in from day one

• annual bonus – the potential to earn a bonus based on business performance

• pension – we’ll match what you put into your pension up to five per cent

• private medical insurance – you’ll get medical insurance through BUPA that covers any pre-existing medical conditions as a core benefit

• health cash plan – we reimburse your everyday medical expenses

• holiday entitlement – 25 days leave, plus bank holidays (and you can also use your flexible benefits to get up to five more days)

• life assurance – pass on a tax-free sum that’s four times your basic salary (core benefit). With the option to increase it to ten times through our flexible benefit scheme

• salary sacrifice car scheme – option to buy a brand new, fully insured and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service)

• flexible benefits scheme – everyone gets an allocated allowance to use each year on things like critical illness cover, dental insurance, travel insurance, a gym membership, and up to five days extra holiday

Ready to join us and drive our success as a high-performing team? Apply today.