Team Leader, Underwriting Support

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Team Leader - Underwriting Support to join our Insurance Operations team.

This role will sit within our EMEA COO function. The Service Delivery team plays a vital role in supporting the various business lines within our Underwriting team based in our London, UK office whilst at the same time undertaking transformation activities to broaden and better control the services provided. This exciting opportunity will allow the incumbent to play an integral part in strengthening the operational resilience of the services provided by the Operations function, whilst laying the foundations for a career in Insurance.

Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long-lasting careers.

What you’ll be doing:

• Team Leadership: Leading and motivating your Underwriting Assistant team, fostering a service culture and continuous improvement mindset.
• Performance Management: Monitoring team performance, setting goals, and providing feedback to ensure high productivity, quality, and control.
• Training and Development: Identify training needs and provide development opportunities to enhance team skills and knowledge. Personally, undertake all required training to understand the underwriting process, enabling effective support of the Underwriters.
• Data Collection and Entry: Coordination and delivery of gathering, validating, and inputting data, which includes transposing policy information from various documents to pricing platforms, policy administration systems, or any other relevant systems.
• Documentation Management: Oversight and delivery of preparing, organising, and maintaining policy documentation and underwriting files with a functional and working knowledge of ImageRight, Guidewire, Workflow, Document Management Systems, and pricing platforms.
• Process Coordination: Coordinating with various departments and outsourced providers to facilitate smooth workflow and timely processing as defined within Standard Operating Procedures. This will include:
  • The management of policies from submission management to booking.
  • Assistance in the preparation of renewals.
  • The management of cash balances.
  • Ensuring KPIs are met in relation to speed and quality.
• Issue / Query resolution: Supporting effective service delivery, queries will be resolved within established timeframes. This includes:
  • Follow-up on missing documents/information from brokers to ensure completeness of the underwriting information.
  • Management of outsourced providers' queries and errors.
• Compliance Adherence: Ensuring Standard Operating Procedures are followed, with related controls completed. Support will also be provided to internal/external audit teams and any auditing requirements.
• Reporting: Input into the operational management dashboard in an accurate and timely manner.
• Continuous Improvement: Working with other UAs in the Operations department to identify and document opportunities for continuous improvement and efficiency. This will include:
  • Performing functional testing of required IT & process changes.
  • Participation in change/transformation activities as a Subject Matter Expert.

What you’ll bring:

• Exceptional interpersonal skills with the ability to work with a team-oriented approach.
• Proven track record in team management is advantageous.
• Strong problem-solving and decision-making abilities.
• Excellent written and oral communication skills.
• Ability to work effectively in a fast-paced environment.
• Proactive mindset.
• Eye for detail.
• Logical thinker.
• Strong time management.
• Ability to organise efficiently.
• Confidence to challenge.
• Competent computer skills – must include Microsoft Excel, Microsoft Word and Microsoft Outlook as a minimum.
• Working knowledge of Insurance Underwriting systems (to include PPL and Power BI) would be useful.

In today’s world, what do we stand for?

We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organisational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.

About Us

Expert Partners.
Clarity in complexity.
Unwavering commitment.

We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours.

Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.

We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.

Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.

Because when you choose Sompo, you choose the ease of expertise.

To learn more, visit our website at www.sompo-intl.com