Team Leader - Support Hub

Description: People's Partnership have an exciting opportunity to join our growing team as a Customer Service Team Leader.

Main Purpose:

To oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People’s Partnership. To ensure team members build and maintain customers’ trust and confidence to maximise customer, advisor and third party satisfaction and retention.

To effectively monitor and manage the competence of all staff, and encourage and support staff development and professional progression.

Effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly culture and principles within own job role.

Skills & Experience:

Essential:

1. Team management experience.
2. Knowledge of pension legislation (particularly auto enrolment).
3. Excellence in Customer Services.
4. Ability to work with and across other business units.
5. Empathy and sympathy with customer needs.
6. Excellent communication, interpersonal and presentation skills.
7. Ability to meet deadlines within tight timelines.

Desirable:

1. PMI Certificate in Auto Enrolment.
2. Other relevant financial services qualifications.
3. Experience of employer/employee pension communications.
4. Experience of DC pension platforms/interfaces.

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.