Team Leader – Retirements Scottish Widows (Fixed Term Contract)

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 39,000 - 45,000

Job description

Team Leader – Retirements Scottish Widows (12 month Fixed Term Contract)

Team Leader – Retirements Scottish Widows (12 month Fixed Term Contract)

Apply locations Edinburgh time type Full time posted on Posted Today time left to apply End Date: April 11, 2025 (13 days left to apply) job requisition id 132427

End Date: Thursday 10 April 2025

Salary Range: £39,825 - £44,250

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary: see details below

Job Description

JOB TITLE: Team Leader – Retirements IP&I COO (FTC)

SALARY: £39,825 - £44,250

LOCATIONS: Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About the opportunity

Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!

This role is based in our Retirements Team and we’re currently looking for enthusiastic and driven people leaders to join our team. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.

You’ll promote and lead initiatives to enhance our ways of working, providing coaching and support to everyone to enable them to bring their best self to work every single day.

You'll lead, coach, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being pro-active in identifying risks and resolving issues.

This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance and colleague wellbeing, whilst supporting in shaping the future course of our operation.

With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever changing needs of our customers every day.

What you’ll need

The skills to lead, coach and role model a blended Customer Service Telephony and Administration team, whilst showcasing personal development and championing the group values.

You’ll have the ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.

You’ll take ownership of risk by proactively identifying and promptly calling out opportunities to improve our control environment to ensure all customers receive fair outcomes.

You’ll create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also offer a wide-ranging benefits package, which includes:

1. A generous pension contribution of up to 15%
2. An annual performance-related bonus
3. Share schemes including free shares
4. Benefits you can adapt to your lifestyle, such as discounted shopping
5. 28 days’ holiday, with bank holidays on top
6. A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey!

This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.