Team Leader - Respite & Day

WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA NHS JOBS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE

Salary: £38,626 - £40,476 (plus On-call payments)

Hours per week: 37 hours

Interview date: Week Commencing Monday 10 March 2025

Day and Respite Service Promoting Health, Ensuring Care

Are you a passionate leader looking to make a real difference in people's lives? We're looking for a Team Leader to join our dedicated Day and Respite service at Bradbury House and The Meadows in Salisbury, supporting adults with learning disabilities, autism, and complex needs across Wiltshire.

Main duties of the job

The Meadows Day service works with individuals to provide meaningful activities that promote independence, engagement, and wellbeing. The Bradbury House Respite service offers essential overnight support to give families and carers a well-deserved break.

As a Team Leader, you'll play a key role in managing the daily operations. You'll lead a team of Support and Senior Support Workers, ensuring high-quality, person-centred care in line with CQC standards. From supervising staff and overseeing care plans to ensuring safeguarding and compliance, you'll be at the heart of a service that truly changes lives.

To succeed, you'll need experience in adult social care, strong leadership skills, and a commitment to empowering both customers and staff. A Level 4 diploma (or a commitment to undertake this qualification) is required, along with a flexible and hands-on approach.

On-call payments: Calls 1 hour + additional hours subsequently £19.51

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.

Job responsibilities

The Team Leader contributes to leading in both day and respite settings and on the implementation of standards within the settings to ensure that a person-centred approach is adopted and embedded throughout the whole team ensuring that a comprehensive effective and safe service is delivered in line with CQC standards. The Team Leader has day-to-day responsibility for overseeing the running of their assigned day and respite units; The Team Leader also works with families, carers, and stakeholders as necessary and with other agencies. The Team Leader has overall responsibility for ensuring staff are trained to a competent level to provide effective care to customers.

As a member of the senior staff group, the Team Leader will share in the overall supervisory and management system of the day and respite settings which is geared towards maintaining good staff morale and the promotion of excellent professional practice. The Team Leader will assist with HR procedures where appropriate.

1. Provide day-to-day management of work for a group of Support and Senior Support Workers who will be responsible for offering a range of community and centre-based activities. This will include proactively managing performance, conducting regular supervision and appraisals, ensuring training is up to date and CPD records are kept, and other line management duties as they arise.
2. Support the Registered Manager in the pursuance of excellent practice in line with relevant standards and regulations including the CQC Inspection framework. This will include embedding a positive, customer-focused culture, making effective operational decisions and balancing the needs of customers and the service.
3. Continuously promote safeguarding practices in all aspects of work to protect customers from abuse.
4. Maintain evidence to demonstrate the service is Safe, Effective, Caring, Responsive and Well-led in line with CQC Key Lines Of Enquiry (KLOE) including (but not limited to): recruitment and security check documentation; consent to care; Mental Capacity Act (MCA) and Deprivation of Liberty Safeguard (DOLs) documentation; person-centered care plans; risk assessments; medication administration and record sheets (MAR sheets); staff training and supervision information.
5. Provide advice and guidance to other team members on complex and challenging matters, demonstrating expertise in knowledge of working with this customer base.
6. Assist with the planning and delivery of staff meetings and staff development programmes. The postholder will be expected to arrange meetings, invite attendees, develop agendas and chair/lead the meetings in the absence of the Registered Manager. Feedback should be sought from attendees on the format and content of future meetings to ensure they remain effective. Staff development needs should be identified and discussions on how to meet them should take place with the Registered Manager.
7. Assist the Registered Manager with the management of budgets (team staffing and operational). To assist the Registered Manager to plan, control and monitor all expenditure, ensuring that all transactions are recorded and accounted for, promoting a culture of value for money.
8. Develop and maintain a service, in consultation with customers, family, carers, and stakeholders, promoting a person-centered approach.
9. Manage complex and contentious issues in a calm and professional manner, ensuring information is shared when appropriate and that feedback on improvements to service delivery with recommendations to improve are made to ensure service delivery is of a high standard.
10. To develop and monitor operational systems e.g. rotas - Shifts / Lunchtime / bus duty / medication / supervision / team meeting rotas established.
11. To report and respond to requests for information and support from customers, staff, families, carers, and other stakeholders in an efficient manner.
12. To participate in the recruitment, induction and development of staff within the area of responsibility, following council procedures.
13. Support the Registered Manager with training needs assessment information.
14. To support the Registered Manager with health and safety legislation.
15. Support the Registered Manager in the event of any serious incident or complaint.
16. Develop a varied programme of activities that provide a range of service options to meet the needs and aspirations of customers.

Person Specification

Experience

• Experience of managing, motivating and developing a diverse team of staff
• Experience of managing staffing budgets
• Some relevant professional experience post qualification in a similar work environment.
• Expert knowledge of relevant policy, systems, work practices, professional guidelines, legislation in the area of specialism.
• Excellent ICT skills including use of Microsoft applications and specialist systems
• Excellent planning and organisational skills and the ability to prioritise and co-ordinate workloads of a team to achieve deadlines
• Good knowledge of other areas of the authority relevant to the service.
• Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
• Ability to produce business focussed, user friendly reports, policy and project documents where appropriate.
• Proven ability to cope with conflicting and changing demands through good time management and the ability to work under pressure.
• Experience of managing projects with service / organisational impact

Qualifications

• Level 4 diploma in health and social care, or equivalent experience (or a commitment to undertake this qualification)
• A minimum of 2 years working within services that support Vulnerable Adults, promoting them to live as independently as possible
• Proven ability of undertaking formal and informal supervision and appraisals for staff
• Previous management experience within adult social care learning disabilities service, with proven ability to embed and reflect positive cultural practices
• Previous experience of providing personal care
• Ability to administer medical intervention when required (e.g. rectal diazepam / suction pump)
• Proven ability of applying the law, policy & procedures relating to manual handling
• Proven ability of applying the law, policy & procedures relating to Health & Safety
• Knowledge of up to date legislation when working with vulnerable adults (Care Act 2014)
• Previous experience of formulating person-centred care plans with families/other agencies and of monitoring and reviewing these
• Excellent communication skills, with proven ability to adapt communication style depending on the audience
• Physically fit to perform all aspects of the job role
• Proven ability to manage conflicting workloads and own time effectively
• Ability to work flexibly
• Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£38,626 to £40,476 a year plus On-call payments