Team Leader Core EO Claims

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Team Leader Core EO Claims

Apply locations Leeds, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id 332791

Primary Details

Time Type: Full time
Worker Type: Employee
The purpose of this role is to oversee and coordinate the daily operations of a team of Claims staff, ensuring efficient handling and resolution of claims under the team's responsibility.

Motor Claims Team Leader

Leeds/Hybrid

The Opportunity

We are looking for a Motor Claims Team Leader to oversee a team of Motor Claims First Response Customer Advisors. The role involves managing daily operations, mentoring and developing team members, and upholding high standards of customer service and compliance. The ideal candidate will drive efficiency and effectiveness in the vital first notification claims journey, ensuring an empathetic customer experience, whilst nurturing a collaborative and performance-focussed team culture.

Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.

If you're passionate about making an impact and shaping the future of claims, this is the place for you!

Your new role

• Lead and manage a team of Motor Claims First Response Customer Advisors, ensuring a high level of performance & compliance with internal SLAs, Statutory and Corporate service standards.
• Regularly deliver in the moment coaching to improve individual performance, implement development and foster career progression plans for all direct reports.
• Identify process issues impacting on customer experience or indemnity spend and make recommendations to resolve.
• Support and embed process change as required.
• Consistently reach out to customers to understand need, deliver solutions that enhance the customer experience and ensure customer retention.
• Utilise & interpret data to understand claims performance, identify issues and track performance improvement arising from change initiatives.

About you

• Previous leadership experience within insurance desirable.
• Confidence to proactively make in the moment decisions and effectively handle challenging conversation, whilst balancing necessary tones of understanding and empathy.
• Excellent team player.
• Good organisational, data and analytical skills.
• Able to use MS office applications, Word, Excel, PowerPoint.
• Interpersonal and communication skills with ability to influence key stakeholders.
• Able to produce detailed reports at various levels.
• Track record in delivering superb ‘above and beyond’ customer service.
• Understanding of change and automation.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

At My Best - QBE Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

APPLY NOW and let’s make it happen!

Skills:

Analytical Thinking, Claims Administration, Claims Resolution, Complaint Management, Critical Thinking, Customer Service, Customer Value Management, Insurance, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Risk Management, Team Development, Team Management

Application Close Date: 06/01/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.