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Team Leader
TN United Kingdom
Skipton
On-site
GBP 22,000 - 30,000
Full time
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Job summary
An established industry player is seeking a dedicated Team Leader to enhance customer experiences and drive operational excellence. In this pivotal role, you'll support the Store Manager in achieving commercial growth while fostering a team culture centered around customer satisfaction. Your leadership will guide the store team in maintaining high standards and delivering exceptional service daily. This opportunity offers a chance to be part of a dynamic retail environment that values its employees and invests in their development. If you have a passion for customer service and strong leadership skills, this position is perfect for you.
Benefits
Qualifications
- Proven leadership skills and a passion for customer service.
- Ability to analyze performance data and drive commercial growth.
Responsibilities
- Support the Store Manager in achieving commercial goals.
- Lead the store team to deliver exceptional customer service.
Skills
Job description
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellent service.
- You will be able to demonstrate good leadership skills.
- Positive forward-thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support Financial Education Tools Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym memberships and mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
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