Team Leader

Department: Takeaway

Location: Cloud Kitchen - Oxford

Compensation: £13.50 - £15.00 / hour

Description:

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results.

Opening hours: from 10.00am to 2.00am from Monday to Sunday

What you'll do at Pasta Evangelists:

• Attend meetings when required.
• Embrace and embed new changes in PE systems and processes.
• Training the new starters according to the company guidelines.
• Coaching and supporting team members in their development. Highlights high performing individuals.
• Track team absences and report them to your Area Manager/Deputy Area Manager.
• Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required.
• Help to create a customer focused environment.
• Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
• Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
• Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
• Clear communication of Sales Goals, striving to consistently exceed sales targets.
• Train the team on all new products enabling them to drive sales.
• Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
• Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary.

Who you are:

• You've worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
• You have experience of managing a diverse workforce.
• You are customer-focused, and enjoy interacting with customers.
• You don't turn a blind eye to issues… you jump on them and have a desire to solve them!
• You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
• You are hugely detail-oriented and don't ever cut corners.
• You love working in a team and helping to manage other chefs in the kitchen!
• You can clearly communicate both verbally and in writing.
• ... A pasta lover!

What we can offer:

• £13.5 per hour - £14.5 per hour from midnight onwards.
• Monthly bonus according to site performance.
• Join a dynamic, fast-moving & diverse team.
• Regular team socials as well as occasional trips to 'il bel paese'.
• Free Pasta Evangelists products.
• Cycle to work scheme.
• Development Opportunities - you can grow inside the business.