Team Leader

the floor room; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job description

Job Introduction

Who are we

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers' aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

The Position

We currently have a number of exciting opportunities for Team Leaders to join the floor room family across a number of locations in the UK.

As a Team Leader, you will lead, engage, inspire and develop a highly skilled and knowledgeable team to deliver strong commercial results through the creation of a highly motivated, engaged and empowered team who deliver an exceptional end-to-end customer experience.

Key responsibilities:

1. Day to day management of the instore team creating an environment where colleagues are inspired to deliver a great customer experience and a supportive and empowering colleague experience.
2. Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels.
3. Set the bar for the team and play your part personally in ensuring the store and colleagues are impeccably presented.
4. Assist the Cluster Manager to plan and deploy the store’s resources effectively ensuring coverage to consistently deliver a great service experience.
5. In conjunction with the Cluster Manager lead, develop and engage the store team to deliver successful commercial results.
6. Support the Cluster Manager in managing the performance of the team helping to address under-performance quickly and effectively in line with the agreed processes for conduct or capability.
7. Engender a team, people, and customer centric culture where colleagues are inspired, highly engaged, feel involved and retention is high.
8. Play an active part in the development and success of the business by soliciting and giving regular feedback, participating in colleague forums and the adoption of a solutions-based, action-oriented approach.
9. Understand and leverage the commercial levers of the business, maximising sales and profitability.

The Person

The successful candidate will meet the following criteria:

1. Must have previous retail customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience preferably in a design led environment.
2. Demonstrable experience/interest in interior design/textiles, home trends and styles would be advantageous.
3. Demonstrable supervisory experience.
4. Previous mentoring/coaching experience.
5. A track record of delivering strong commercial results individually.
6. Experience of working to sales targets and KPI’s.
7. Must be computer literate with a good working knowledge of MS packages.

Benefits

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!

22 days holiday plus bank holidays
Competitive salary & bonus scheme
Retail discount
Cycle 2 work scheme
Digital GP service
Holiday trading
Pension scheme
Health cash plan
Life assurance
Give as you earn