Team Leader

Team Leader (6105) Newcastle upon Tyne, England

Salary: GBP31110 - GBP31110 per annum

Covering the following areas: Northumberland, Tyne and Wear, Durham, North Yorkshire, West Yorkshire, South Yorkshire and East Riding of Yorkshire.

Requirement: you must reside in one of the areas listed above to apply for this role.

We have an exciting opportunity for a Family Team Leader to join the National Homicide Service (HS), leading the North and North East caseworker team.
This is a home-based role working 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eyewitnesses to homicide? Do you want to lead a supportive, passionate, and committed team? If yes, then we’d love to hear from you!

What we offer:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

• You will lead and support a team of Homicide Family Caseworkers to meet VS and Homicide Service standards and contractual requirements. The family caseworkers provide in-person support to families who have experienced the sudden and traumatic death by homicide.
• The caseworkers are responsible for ensuring the needs identified are met, that each person being supported receives guidance, advice, and practical support as well as emotional support and advocacy. You will be able to demonstrate excellent organisational skills essential to managing a diverse workload and be committed to supporting the caseworkers to deliver support.
• We pride ourselves on providing exceptional trauma-informed advocacy and support to all, and you will have an understanding of the impact that trauma and bereavement can have on individuals. We support staff to keep them safe within their role, and you will lead on the importance of personal and professional resilience and wellbeing for the team.
• You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery across a widely geographically dispersed team. You will be prepared to travel across the geographical area, including occasional overnight stays, to ensure you can meet team members in person as well as online. We value our teams and their welfare.
• You will enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Coroner officers and other statutory agencies) and will have experience in building constructive working relationships. You should be confident to deliver internal and external presentations to a wide range of audiences. You will have experience of achieving key performance indicators as directed by the Operations managers and Deputy Head of Service.
• The successful candidate will have a passion for excellent service delivery, performance management, and team welfare.

This role involves regular travel, and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high-quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter, we particularly welcome applicants from Black, Asian, and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia, or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you.

We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.