Team Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Team Coordinator / Business Support Lead in Rating, you will have oversight of and feed into our Operational Processes. You will have the opportunity to work with the wider Operations Team and Sub-Business Line leaders.

You will become a subject matter expert for our Contract to Billing Process and be the point of contact for our offshore resource team and fee earning community. You will champion our JLL products and capabilities, and enhance adoption of these.

Role & Responsibilities

1. Manage the AP process for Rating, including resolving queries with suppliers, creating POs, and speed charts as needed.
2. Act as the liaison between fee earners and the billing (JBS) and AML team, ensuring Salesforce is maintained and opportunities are logged, attending team meetings for relevant updates, and ensuring there is consistency between the data entry, including Work in hand status and due date.
3. Acting as SME for any revenue recognition escalations and working with our Revenue recognition and Legal team to ensure a smooth process.
4. Acting as SME for any intercompany transactions or invoice queries.
5. Owning reports to ensure our data and compliance are being adhered to, these include but are not limited to: Bad debts reports, Accrual reports, Overdue fees, Revenue reports, and Salesforce dashboards.
6. Resolve pending issues with the other key stakeholders across the business e.g. Legal & Compliance, UK Data Support, Procurement.
7. Fully conversant with all JLL systems, Governance, tools and provide support and training across the team in line with best practice.
8. Challenge the fee earning community on data standards and promote data quality excellence.
9. Assist with training and process improvement of the DC team, identifying gaps in knowledge to provide targeted support upon need.
10. Work with UK Data Controller Manager to agree monthly KPIs.
11. Support the DCM Manager with troubleshooting and triage of technical issues in core systems.
12. Keep lines of communication fluid between fee earners and our JBS colleagues.
13. Support on the Integrated Management System, used for ISO 9001 and ISO 45001.
14. Support the use of JLL tools such as JLL GPT, NXT, Kato, OLM.
15. Assist the team to ensure paperwork is up to date for audit purposes.
16. Ensure drives are secure and available to the relevant team members.
17. Assist wider team with ad hoc admin requests ensuring that the work is either picked up locally or directed to the relevant team (internally or to JBS).
18. Assist wider team with ad-hoc travel bookings and senior client meetings.

Required Qualifications & Experience

1. Intermediate skills in SharePoint, Outlook, Excel, Word, and PowerPoint.
2. Excellent communication skills both verbal and written.
3. Prior knowledge of Salesforce and PeopleSoft Financials desirable.
4. Good understanding of financial management and reporting.
5. Ability to influence and confidence to challenge to achieve the required aims.
6. A demonstrated commitment to high professional ethical standards.
7. Excel at operating at a fast pace, commitment to get the job done with good attention to detail.
8. Ability to work independently and within a team to build relationships and interact effectively with business partners.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process.

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