Team Assistant

The Role

The role provides a flexible team support service to managers and staff within Housing Services (approx. 20 staff). The Accommodation Service has a large database of customers (approx. 4,000), over 1,100 University properties, and many hundreds of properties owned by private landlords which are advertised on the Housing Services portal. The role sits within a team of 15 Accommodation Service staff under the Head of Accommodation Service, plus the Housing Operations team of 7 which combine to form a unified Housing Services under the Head of Housing.

The role holder is expected to follow guidelines and processes, operating within a busy Housing Service and being responsive and timely to customers as well. The role will involve: daily communications on phone and answering emails; processing and recording utility, internet and council tax invoices for approval, contacting suppliers; recording and following up complaints with tenants, as well as health and safety incidents; ordering supplies. The role holder will prepare a variety of well written reports and statistics.

About You

In order to succeed in this role, you will join us with:

• Experience in a customer facing role, used to managing a broad range of enquiries and operating in a customer focussed, reception environment.
• An ability to assimilate information and processes in respect to the University, the Cambridge property market, and Housing Services processes.
• Experience of working in an administrative support capacity in a busy office environment.
• Clear, confident and effective communication skills, both verbal and written.

Benefits Of Working At The University Of Cambridge Include

• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous annual leave allowance;
• Flexible working opportunities;
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries).

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any questions about this vacancy or the application process, please email Estates Division on EDR@admin.cam.ac.uk.

Please quote reference BA45728 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further Information

• Further Information - Team Assistant

Apply online.