Team Administrator

Tees Esk and Wear Valleys NHS Foundation Trust

A fantastic opportunity has arisen for a conscientious and dynamic administrator to join the close-knit and supportive Easington CAMHS Getting More Help Team.

The team is based at Winchester House in Peterlee and is easily accessible by car, bus and bicycle with off street parking available.

As a member of this ever growing and friendly team, you will work in an open plan office. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

We have a 16 hour position available, the core hours of opening are 8am-6pm (working days and hours to be agreed.)

We believe the job description will give you a clear picture of the day to day duties and tasks. Please read the Job Description thoroughly and if you have any questions please don't hesitate to contact us - we'll be happy to help.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.

This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the Multidisciplinary team, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.

We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

To be successfully shortlisted for this position use your application to demonstrate how your knowledge, experience and skills match the post requirements. Please note we are unable to shortlist those who do not match the essential criteria.

About us

With a starting salary of £24,625 pro rata, per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, management supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Job responsibilities

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

The following responsibilities are examples, please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

1. Generic administrative activity such as: taking calls, dealing with answer machine messages, responding to letters and emails, checking/taking the post, liaising with other departments and sites across the County Durham area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing.
2. To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner.
3. To interact compassionately with service users and carers at all times.
4. To promote a positive image of the mental health service, the Trust and the people who access our services.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

We would very much welcome contact via phone or pre-arranged visit prior to application/interview to share with you further details regarding the role.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
• Level 3 Qualification in Leadership and Management.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising competing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively
• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines.

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this
• Knowledge of office systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Winchester House

£24,625 to £25,674 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time, Compressed hours

Reference number

346-DDC-015-25

Job locations

Winchester House