SystmOne Information Asset Owner and System Specialist

NHS; Torquay; On-site; GBP 30,000 - 60,000

Job description

SystmOne Information Asset Owner and System Specialist

Torbay and South Devon NHS Foundation Trust

Our Information Asset Owner and System Specialist will be accountable for the effective, efficient, safe and compliant management and performance of SystmOne. As the Information Asset Owner (IAO), they will be directly accountable to the Senior Information Risk Owner (SIRO), understanding and addressing risks to the information that they 'own' and providing the SIRO with assurance that information risk is being managed effectively for this asset.

SystmOne is a major information asset for the ICO and directly impacts the delivery of patient care by supporting the clinical process. They will need to deal with all groups of staff across their area of responsibility and be responsible for the ongoing business as usual development of SystmOne, ensuring compliance with local and national directives, and, through strategic planning, ensuring optimized and continued use of the system.

Participation in an on-call rota/out of hours service may be required to ensure Business Continuity.

Main duties of the job

1. Be responsible for the effective management and leadership of the SystmOne business as usual team complying with and acting upon all Trust HR policies e.g., sickness, disciplinary, appraisals, and mandatory training.
2. Utilise extensive information technology, project, and change management skills to review, develop, test, and implement highly complex IT solutions in order to support and enhance clinical care and business processes to an optimum level.
3. Ensure that there is a robust business as usual training programme for new starters and that refresher training and supporting materials are available.
4. Work with key personnel to co-ordinate and manage the SystmOne software ensuring information governance, performance, and risk management elements are reviewed and resolved as appropriate.
5. Work collaboratively with the Trust's reporting and Data Warehouse teams to ensure that data held within SystmOne units will satisfy local and national data submissions, and satisfactorily rectify any issues where this is not the case.
6. Be accountable for the quality of the data held within all SystmOne units, devising and implementing regular data quality checks and reports to enable early identification of issues, and liaising with all necessary parties to ensure swift resolution.

About us

You will be part of a team that will be responsible for the provision of ongoing business as usual support of SystmOne users in the Acute Hospital, Community and across parts of Devon. You will contribute towards the achievement of a common goal of making a positive impact upon the lives of patients and staff. You will be working within a supportive, innovative and modern environment where ideas are shared and valued.

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications and Training

• Educated to degree level or equivalent professional qualification and specialist IM&T qualification.
• Project management qualification or extensive practical experience i.e., Prince 2.
• IT Degree.
• Change management certification.
• Use of workflow documentation packages e.g., Visio.
• Successful completion of TPP's core training course.

Knowledge and Experience

• Wide-ranging knowledge of current legislation affecting managing, using, and storing information such as Confidentiality, Freedom of Information, Data Protection Act, and Caldicott.
• In-depth knowledge of current legislation, and NHS policies and procedures, relating to staff management.
• Demonstrable capability of delivering projects/initiatives on time, to an agreed quality and budget.
• Ability to independently interpret and solve extremely complex analytical problems and make recommendations based on this analysis.
• Confidently make decisions autonomously without reference to line manager but within broad agreed objectives.
• Demonstrable capability of planning and organising a range of complex projects and integrated programmes of work, many of which will have conflicting priorities, funding, and resource issues which will require devising alterations to plans and strategies.
• Proven capability of developing and implementing test plans for new systems and equipment, or for changes to existing.
• The ability to gain the credibility and confidence of multidisciplinary groups.
• Experience of bringing people together around developing solutions to problems and facilitating service/quality improvement initiatives.
• Record of successful involvement in development, implementation, and support of systems in a healthcare environment.
• Experience of service change management/business transformation.
• Proven experience in organising and prioritising multiple tasks and workloads, meeting deadlines managing budgets.
• Proven experience in staff management and development.
• Specific knowledge of SDHIS information systems.
• Experience in the use of Microsoft Project and all related project documentation.
• Understanding and experience of working in a complex NHS Trust.
• Experience of facilitating change within the NHS or similar environment.

Specific Skills

• Excellent verbal, written, presentation, and interpersonal skills being able to confidently present options, reports etc. of subjects of a complex nature to non-IM&T Managers and staff.
• Highly developed team leadership, co-ordination, and motivation skills.
• Excellent negotiating, persuasive and diplomacy skills, coupled with the ability to remain objective when dealing with highly contentious issues.
• Ability to demonstrate skills in implementing and managing change.
• Able to communicate and invoke change amongst multi-disciplined staff whilst remaining calm and professional in a sometimes hostile and/or highly emotional atmosphere using tact, diplomacy, and influential skills.
• Expert Information Technology skills gained in the delivery of effective IT solutions; this will include advanced keyboard skills, use of spreadsheets, databases and packaged software for graphical design and display, e-mail, and Microsoft Teams.
• Standard keyboard and mouse skills.
• Familiar with preparing and running PowerPoint presentations.
• Moving light equipment e.g., laptops etc. for presentations and to carry out tasks as appropriate.
• Requirement to travel to other locations for meetings.

Physical Effort

• Frequent requirement for sitting/inputting at keyboard for substantial amount of time during the working day.
• Support system outside of normal working hours (evening, overnight, and at weekends).
• Ability to work flexibly, outside of normal working hours as required.
• Ability to multitask.

Emotional Effort

• Ability to persuade.
• Confident.
• Deal with people in difficult situations.
• Ability to maintain a calm, professional, and objective perspective in a sometimes hostile and/or highly emotional atmosphere using tact, diplomacy, and influential skills.
• Able to manage indirect exposure to distressing or emotional circumstances on rare occasions.

Mental Effort

• Long periods of concentration required for analysing highly complex business processes and developing/configuring SystmOne functionality.
• Managing conflicting priorities.

Working Conditions

• Ability to travel to sites locally and nationally to fulfil the needs of projects and the department.
• Ability to work independently, whilst maintaining good team and departmental working relationships.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust

Head of Strategic Systems' Software Development