Systems Training and Development Consultant

The Position
The Best Connection is seeking to appoint a Systems Training and Development Consultant. The Systems Training and Development Consultant works with our well-established training and development team to score, design, deliver, and continuously improve system-focused training solutions. Your role will be vital to ensure our employees are equipped with the skills and knowledge to navigate and utilise business-critical systems effectively to excel in their roles across our recruitment businesses.

Package
Salary: £30,000 - £40,000 per annum, dependent on skills and experience.

The Benefits

1. Company car/car allowance upon successful probation
2. Hybrid working with time split between home working and our People Services Centre in Halesowen
3. Holidays: 30 days per year rising to 33 days after your first full year including statutory holidays
4. Up to 2 days paid time off for volunteer work
5. Free on-site parking
6. Cycle to work scheme
7. On Demand 24 Hour Well-being Service

Key tasks and responsibilities include:

1. Systems-Focused Requirement Gathering and Analysis
   Work closely with stakeholders (project leads, SMEs, end-users) to identify specific system training needs. Conduct training needs analyses to pinpoint knowledge and skill gaps related to new or upgraded systems.
2. Instructional Design for Systems
   Apply established learning frameworks (e.g., ADDIE) to structure system training content logically and coherently. Create course outlines that meet business needs and objectives.
3. Content Authoring and Creation
   Create systems-based blended learning solutions for large populations of end users. Utilise a range of authoring tools (e.g., Articulate Storyline) to create high-quality, system-focused training materials.
4. System Training Delivery
   Deliver in-person and virtual engaging, system-focused training sessions tailored to a range of technical proficiencies. Adapt delivery methods to suit learners’ needs, including hands-on demonstrations, simulations, and virtual sessions. Provide ongoing support and guidance to ensure learners can effectively use the system to meet role requirements.
5. Communication and Stakeholder Engagement
   Communicate system training plans, updates, and requirements clearly and concisely.
6. Project Management and Continuous Improvement
   Coordinate training schedules, resources, and system updates to meet project timelines. Manage stakeholder expectations, ensuring timely delivery of system training sessions.
7. Professional Development and Leadership
   Represent and champion training and apprenticeships in meetings and working groups advocating for the highest standards of quality.

Essential Key Attributes

1. Relevant industry qualification at level 3 or above or proven experience within a training and development environment
2. Proven experience delivering system-focused training
3. Strong instructional design skills (e.g., ADDIE)
4. Proficient in authoring tools (e.g., Articulate) and presentation software
5. Familiarity with UX, accessibility, and best practice in learning design
6. Strong communication and influencing skills

Desirable Key Attributes

1. Experience in using E-portfolio / LMS systems and experience building e-learning content
2. Proven experience in managing projects following instructional design methodologies

The Company
The Best Connection, an Equal Opportunities Employer, was formed in 1991. The company has a network of over 85 branches throughout the UK from which it specialises in the supply of temporary labour to the industrial, HGV, warehouse, and distribution sectors. With a turnover of £347 million, The Best Connection is one of the largest providers of Industrial and Driving staff in the UK.

General information
Hours: 40 hours per week between hours of 08.00 – 17.00 with 1 hour for lunch, although we are open to flexible working hours. A DBS check and reference are required for this position. This is an exciting time to join us as we grow our training provision across the business. If you strongly believe in delivering high-impact training that positively impacts professional and business performance, we’d love to hear from you.