Systems Support Engineer

Innovate Recruitment Ltd; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job description

Systems Support Engineer

Overview:

Take on a pivotal role supporting advanced systems and equipment. This position requires technical expertise, collaboration, and a customer-focused approach to ensure the reliability and effectiveness of critical technologies.

Key Responsibilities:

• Fulfill in-service support commitments by collaborating with project teams, customers, and end-users.
• Respond proactively to technical issues, customer fault reports, and queries.
• Diagnose electrical and mechanical faults remotely and on-site when required.
• Monitor system performance, conduct root cause analyses, and suggest improvements.
• Implement inspection and preventative maintenance programs.
• Ensure equipment remains safe and operational.
• Conduct defect investigations, surveys, and testing in collaboration with the field support team.
• Maintain Integrated Logistics Support (ILS) documentation and process change requests.
• Identify resource conflicts and support engineering management in resolving them.
• Adhere to and promote engineering best practices for continuous improvement.
• Support obsolescence strategies for relevant product lines.

Qualifications and Skills:

• Experience in any phase of the engineering lifecycle, with a preference for familiarity with technical equipment.
• Strong diagnostic skills for systems and equipment.
• Proven ability to meet tight deadlines and perform under challenging conditions.
• Good interpersonal and organisational skills.
• Ability to manage tasks effectively, maintain high-quality standards, and communicate clearly.
• Valid driving license and willingness to travel occasionally.