Systems Engineering Manager

Job Description

About the role

The Systems Engineering Manager helps to define and influence the technical roadmap for their area. This role is critical in shaping the team and working with the programme function to effectively deliver against the roadmap, as well as ensuring that the delivered technologies are highly available, and are continually maintained.

As a Systems Engineering Manager within the Online team at Tesco, you will be managing the team building the infrastructure that runs critical online properties such as our Tesco.com homepage, Groceries website, and online payment portal.

Role

As a Systems Engineering Manager, I will:

• Discover and implement new technologies that improve functionality, availability, cost efficiency, and security for Tesco’s systems.
• Leads a team of System Engineers who design, develop, and manage Tesco’s systems.
• Manage Roadmaps and KPI’s related to the technical areas I look after.
• Collaborate with other teams across all of Tesco Technology and vendors to ensure service and project delivery.
• Define simple management summary from complex technical topics and drive logical decisions at all levels within Tesco.

You will be responsible for

System Engineering Skills & responsibilities

• Prioritises service above all else, and has a daily focus on customer satisfaction and continuous improvement.
• Evaluate and recommend appropriate infrastructure products to meet business needs.
• Define and influence the Roadmap and technical standards, in their own technology areas.
• Ensure security is by design for new and existing solutions.
• Understand and adopt appropriately different ways of working for effective and efficient delivery.
• Awareness or knowledge of emerging technologies within your specialism and keep abreast of wider Infrastructure developments.
• Leverage existing tool sets and drive adoption of new tools and techniques, to get the best value.
• Manage resources within the team to ensure the successful delivery of projects whilst maintaining service.
• Manage the team to identify and resolve issues quickly, address escalations and manage communications to stakeholders.
• Supervise response to major incidents and provide clear post-incident root cause analysis documentation.
• Define and implement high-impact changes and projects in Infrastructure that could impact your area of responsibility and take proactive measures to ensure service stability.
• Ownership of technology readiness, to deliver key initiatives/projects within QTC (Quality/Time/Cost).
• Take ownership to deliver workplace initiatives / projects.

Leadership & Potential

• Motivate your team with clear expectations and providing recognition.
• Create a positive and supportive culture in your team.
• Anticipate and overcome obstacles with a pragmatic approach to achieve goals and commitments.
• Proficient in spoken and written English.
• Comfortable communicating with stakeholders and engineers alike
• Responsible for hiring, objective setting, coaching employees, and support for individual's career growth.

You will need

• Experience running high throughput, highly available cloud infrastructure, preferably in Azure.
• Deep experience using Kubernetes, Redis, Git, GitHub Actions/ Azure DevOps.
• Experience deploying and configuring Kubernetes to run multiple workloads in an isolated, secure, fault redundant, scalable manner.
• Experience deploying into network topologies such as Hub and Spoke, and/or hybrid cloud/ on-prem deployments.
• Hands on experience using observability tools like New Relic, Splunk, Azure Monitor.
• Experience building shared infrastructure and reusable CI/CD tooling, capable of deploying arbitrary workloads in a “build once, runs many” mindset.
• Experience building reusable CI/ CD pipelines, used to run 1,000’s of builds a day by hundreds of engineers using tools like GitHub Actions/ Azure DevOps.
• Practises “Everything as Code”; Infrastructure as Code, Pipelines as Code, Observability at Code, using tools like Terraform.
• Experience at managing cloud infrastructure costs, including forecasting and cloud cost governance.
• Experience configuring CDNs such as Akamai