Systems Configuration Lead

Oxleas NHS Foundation Trust are seeking an experienced candidate to join their successful Information Systems Team within the ICT Department as a Systems Configuration Lead to configure, develop and support several systems.

The post holder will be instrumental in developing and implementing efficient and effective processes to drive Oxleas' operations forward, taking a lead on the technical development of the main trust clinical system.

This role will include both working from home and in the office.

Main duties of the job

Overview of the Post

Responsible for development of the Trust-wide clinical information system.

Responsible for developing and agreeing service levels for system management with the hosting and application providers.

Responsible for developing efficient and effective day-to-day system processes and configuration to enable and support information collection, retrieval, storage, reporting, reliability and availability.

Provide advice and support on the development of the system to ensure it can be fully exploited in support of clinical care.

Responsible for making decisions based on existing policies and to draft policies where none exist.

Job description

Job responsibilities

Responsibilities

Build and configure the trust wide clinical application ensuring efficient operation and optimal up time including the development and maintenance of security procedures.

Working with services to specify the required support service levels for the system.

Responsible for developing the system administration specification ensuring the configuration of the system is compatible with meeting reporting and clinical process needs.

Responsible for developing end user support processes for the clinical application.

Ensure the system is configured to ensure appropriate confidentiality, system integrity and availability.

Develop structures and processes to support ongoing management of the system.

To monitor and record progress of configuration requests and advise/take action when progress is delayed.

To submit progress reports to the Information Systems Manager as agreed which detail process, progress and required mitigation actions.

To identify project delays, risks and issues and develop mitigation plans with the Information Systems manager.

To contribute towards effective communication of any agreed projects acting as an ambassador for the project/service within the Trust when required. This will involve producing reports and presenting findings at meetings, to ensure appropriate internal commitment for change, improved external liaison and support for initiatives that eventually span into the local community.

To work in a consultative style, aiming to empower others whilst ensuring that they are appropriately developed to take on new roles and responsibilities where identified.

To manage own diary, demonstrating effective time management and appropriate use of resources, maintaining a reflective diary and working towards your Personal Development Plan, which must be agreed at appointment with the Information Systems Manager and monitored thereafter on an agreed basis.

Responsible for evaluating the performance of the clinical system and related business processes continuously and lead on the resolutions of known problems and change management to optimize deficiencies.

Responsible for ensuring that the Systems Administration/RA Team are informed of any new developments/changes to the systems so they can give appropriate advice to users.

Assist in facilitating organisational change through the implementation of robust information management methodology.

System administration

Responsible for resolving any system configuration or access issues identified during testing.

Develop support processes for the system and undertake system testing and evaluation.

Responsibility for systems trouble shooting and investigating adverse incidents.

Managing appropriate documentation for change controls, known errors and incident reporting.

To lead on the system configuration ensuring an effective, efficient and secure operating environment for the clinical information system.

Develop processes and configurations to ensure that the system continues to work with third party systems such as NHS EReferrals.

To maintain the extraction process for routine submissions if required to the DBS and other national systems.

To provide day-to-day management of system security ensuring Trust compliance with local and legal requirements i.e. the Trust Data Security Manual.

To maintain Registration Authority policies and processes in line with national guidance.

Be responsible for ensuring that the system is configured to comply with national and local reporting and operating requirements.

To develop and run relevant testing procedures on the information systems to ensure the integrity and accuracy of the systems. All testing procedures to be documented and recorded.

Liaise with owners of other systems within and outside Oxleas to facilitate joint reporting and system compatibility.

Responsible for advising colleagues working on joint or integrated system development on interface and other system considerations.

Produce and maintain procedure notes and documentation.

Maintain up-to-date records of all system administration functions and fully document any change controls that have taken place.

General Responsibilities

To work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents.

To be committed to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation.

To work proactively to assist in the development and implementation of the community Data Quality Strategies for the clinical system.

To work towards developing and maintaining good working relationships within the department, the Trust and wider community within which we work.

Maintain an up-to-date knowledge and understanding of NHS Information requirements as they apply to the Trust and our systems by attending conferences, workshops, presentations and training events.

Manage delegated budgets for specific identified projects and contracts, eg Choose and Book implementation, etc.

Management responsibilities

An authorised signatory for the ICT Dept ie non stock reqs, time sheets, cheques, invoices, etc.

To provide accurate advice to health professionals and managers both written and verbal.

To provide excellent organisational and liaison skills and have the ability to work with information department staff, clinicians, managers and other staff at all levels within the organisation.

To produce clear, concise reports and guidelines.

Assist with the selection and recruitment of staff within the System Administration Team and the RA team, including the production of job descriptions, person specifications and adverts.

Ensure that the roles of direct reports are well defined and jobs are designed to motivate and encourage the development of all staff.

Ensure that the performance of direct reports is actively managed through the Trust's Performance Development Review System ensuring they receive effective supervision to optimise their performance.

Promote teamwork, communication and development within the ICT department.

Responsible for undertaking appropriate action with direct reports, in relation to any discipline, grievance, poor performance and sickness issues, in accordance to the Trust's policies and procedures.

To take part in regular personal development review programmes.

To ensure staff are aware and comply with all aspects of health and safety at work.

Responsible for developing systems within the System Admin and RA teams that enhances the smooth running of the department.

Provide guidance and advice regarding the use of information.

To comply with the Equal Opportunities policy.

To undertake any additional duties as directed by the Information systems manager.

To comply with all Trust policies and procedures as they apply.

Person Specification

NHS Experience

Essential

• NHS Experience

Oxleas Experience/Knowledge

Desirable

• Experience of working within Oxleas & knowledge of structure

Rio technical configuration experience

Essential

• Minimum 3 years experience of technical configuration of Rio
• Extensive experience of configuring assessment forms

Desirable

• Experience of configuring Oxleas Rio - assessment forms/technical config

Advanced experience of SQL/relational databases

Essential

• Advanced experience of SQL and its functions within Rio
• Advanced experience of data warehouse & SQL queries

Experience of system upgrades/testing etc

Essential

• Wide experience of system upgrades

Desirable

• Experience of developing test scripts for system upgrades

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Bracken House

Off Layton Cross Road

Dartford

DA2 7AE

Any attachments will be accessible after you click to apply.

277-6870132-CORP