Systems Analyst

Candour Solutions; York; Hybrid; GBP 40,000 - 60,000

Job description

Job Description – Systems Analyst

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices.

Our focus on collaboration and cross-functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co-create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues.

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people.

Role Overview:

Systems Analyst Reporting To: Technical Product Manager
Location: York/Colchester

As a Systems Analyst within Hiscox you will create and deliver solutions which address business needs through the efficient exploitation of new, or existing, technology capabilities augmented by integration and automation. Ensuring solutions work effectively end to end, improving user experience and productivity while minimising the total cost of ownership.

As a Systems Analyst you will be involved in all stages of the delivery process, from ideation, requirements gathering, and analysis, to build, test and deployment. Developing a strong understanding of the business case, impacted business processes, and supporting technology to ensure successful outcomes.

Working within a multidisciplinary team you will be responsible for creating low level solutions, including technical specification, while providing direction and leadership to technical and non-technical stakeholders.

Key Responsibilities:

1. Take ownership of the solution technical specification, developing a detailed understanding of the business requirements, shaping the solution, and documenting the technical requirements as user stories and/or functional specifications including acceptance criteria, to ensure clarity and alignment with business objectives.
2. Develop a reputation as a credible, trusted partner through the creation of strong relationships with business stakeholders, SMEs and internal and external technical colleagues at all levels.
3. Work with non-technical business stakeholders, eliciting requirements and developing an understanding of their needs and processes.
4. Working with technical colleagues including Product Owners, Solution Architects, developers, testers and software vendors you will be responsible for developing and reviewing solution options, to ensure business functional and non-functional concerns are addressed.
5. Act as a trusted SME for developers and testers throughout the development process. Providing support and guidance on how the solution should be implemented, and tested.
6. Support testing activities, reviewing results, triaging failures, analysing defects and identifying underlying root cause.
7. Responsible for implementing continual improvements within your sphere of influence. Maximising the efficiency of the team to ensure that we are constantly delivering high quality and effective technical change.

Technical Skills:

1. Proven experience of eliciting requirements from business stakeholders.
2. Capability to organise and facilitate collaborative requirements or design workshops to explore challenges and agree solutions.
3. Experience of working with third party software vendors, software houses and technology vendors.
4. Proven experience working with systems integration, creating and reviewing API specifications using both SOAP and REST protocols.
5. Experience of working with complex software applications such as D365.

Nice to have:

1. Ability to understand database schemas is required, with experience of writing SQL an advantage.
2. Previous exposure to the insurance industry would be advantageous.
3. Understanding of the Azure cloud architecture, principles and components would be beneficial.