Systems Administrator

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Systems Administrator

3 - 6 month Contract

London

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal.

Role Requirements:

A team player to join a small team to perform day to day activities relating to Incidents and Service Requests, in support Technology stack for internal customers. This role requires broad knowledge of technical SaaS platform services, familiar with common service management tools such as ServiceNow and Jira, as well as experience performing system administrative tasks in SaaS products. Example tasks include access management, provisioning apps and extensions to supported Apple devices and troubleshooting internal user issues.

The role expects contributions to service improvements, to reduce the volume of manual effort, and improve the efficiently through automation and self-service.

The role will work within a larger DevOps team to support and run activities on AWS services. Manage tooling used by CloudOps and developers. These would be mix of tool administration, integration with AWS, integration with Azure SSO and MFA – Azure Entra App and ID experience. Understanding of core networking concept of cloud, especially of AWS. License management of applications.

Developer experience such as working git, scripting knowledge – bash, python.

Technical Skills:

• Experience of working in an ITIL Framework
• AWS Platform and Microsoft Entra knowledge
• Platform Security knowledge such as MFA tools and SSO configuration
• Platform skills, with a DevOps mindset
• Networking skills desirable in AWS and to support End user compute
• Collaboration tools such as MS Teams/ Office / Jira / Confluence
• Knowledge of SaaS licence capacity management
• Working knowledge of GIT based version control
• Knowledge of IaaS tools such as Terraform desirable

Soft Skills:

• Proficient in contributing to technical documentation such as runbooks and high level service documentation like known issues records embedded in the knowledgebase.
• Good problem solving skills, with close attention to detail
• Strong communication skills, able to support users over Teams chat / email / video
• Strong customer service skills, ability to prioritise and manage customer expectation
• Proactive approach to working, taking the initiative and reducing service blockers

Tool Stack includes but not exclusively: JumpCloud, Amazon Connect, MacBook JAMF, Bitglass, Atlassian, Jira/Confluence/BitBucket, Zscaler

Qualifications and Certifications:

AWS Cloud practitioner – Foundation - Desirable

Technical related qualification - Essential

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!