System Support Engineer

Recruit 2 You; East Midlands; On-site; GBP 30,000 - 50,000; Full time

Job description

New Opportunity System Support Engineer

Our client in Ilkeston is looking for multiple candidates for their new System Support Engineer role. They are looking for candidates with a strong knowledge of control systems, including both hardware and software and networking components. Candidates need experience in electrical fault finding, PLC programming, and be familiar with SCADA system.

As the new System Support Engineer, you will:

1. Offer technical support to our clients, responding to any questions, troubleshooting system problems, and resolve issues efficiently to reduce downtime.
2. Conduct routine inspections, system audits, and preventive maintenance activities to ensure the continuous operation and reliability of control systems.
3. Identify and analyse complex system faults, utilising troubleshooting techniques, diagnostic tools, and procedures to resolve issues effectively.
4. Work with cross-functional teams to implement system modifications, upgrades, and enhancements to improve performance, efficiency, and functionality.
5. Maintain accurate records of system configurations, maintenance activities, troubleshooting procedures, and solutions provided, ensuring comprehensive documentation for future reference.
6. Train end-users and support personnel on the operation, maintenance, and troubleshooting of control systems, empowering them to handle basic system issues independently.
7. Stay updated with industry trends, emerging technologies, and best practices related to control system engineering, and actively contribute ideas for process improvements and innovation within the organisation.

Requirements for this position:

1. Full UK Driving License
2. Previous experience in providing technical support for control systems or similar systems.
3. Proficiency in programming languages commonly used in control systems, such as PLC programming languages (e.g., ladder logic, structured text).
4. Familiarity with SCADA systems and HMI design.
5. Familiarity with industry-standard control system protocols, such as Modbus, Profibus, or Ethernet/IP.
6. Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
7. Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.
8. Proven ability to work independently and collaborate effectively in a team environment.
9. Strong organisational skills and ability to prioritise and manage multiple tasks simultaneously.

About this role:

Working Hours
A usual week will be 40 hours. Our client offers flexible hours, meaning employees are required to be in the office between the core hours of 9:30am and 4pm Monday to Thursday and on Friday employees can leave at 1pm subject to work commitments.
As part of this role, you will need to be expected to undertake a reasonable amount of overtime including some night shifts and weekends. This may take place across the UK at client sites.

On Call
On completion of your probationary period or when you are trained to a sufficient level, you will be expected to participate in the on-call rota. This is likely to be for 1 week out of each month where you are required to carry a call-out phone 24/7 and must be available to respond to a customer call-out where necessary. For this you will be remunerated GBP100/ week plus any time at the relevant rate where you have responded to a call out of hours.
In addition, current London contracts require an on-call engineer rota living in London. Once sufficiently trained you will participate in a rota where you would live in London for 1 week in the accommodation provided for you, for this you would receive an additional GBP500 per week.

What you can expect in return:

1. A competitive salary
2. Paid overtime
3. Progression Opportunities
4. Flexible working hours
5. Flexible holidays
6. Your birthday off with pay
7. Sick pay
8. Pension Contribution
9. Profit Share Bonus
10. GBP500 a year to spend on activities with your friends and family outside of working hours
11. An employee wellbeing programme which has a 24/7 helpline and offers support on your health, financial advice and much more
12. Free use of the company s onsite gym

How to Apply:
Feel like you may be a good fit for this role? Please get in touch today!
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire.
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