System Support Analyst (Agresso & iTrent)

Investigo; London; On-site; GBP 35,000 - 55,000; Full time

Job description

A well-known London based university is looking to recruit a System Support Analyst who has application support skills across Unit4 Agresso and HR iTrent.
Ideally you will have experience with application support across both Agresso and HR iTrent but if you lean more to one system with expertise than the other, you will be considered for this role also.

Reporting into the primary objective of this Systems Analyst (Business Systems) role is to support the development, implementation, and maintenance of modern technology-based solutions to ensure the efficient operation of the university's business processes. This position is responsible for operationalising the university's business systems, including Finance, HR, and related ERP components, by managing system elements such as accounts, workflows, and integrations while providing multi-level system support across the institution.

Key Duties and Responsibilities include:

1. System Development and Management:
   • Support core systems' design, development and maintenance, ensuring they meet organisational standards and user requirements.
   • Assist in developing and managing integration solutions for seamless data flow between systems.
   • Help coordinate system upgrades and enhancements, working closely with vendors and service providers.
2. Process Optimisation and Workflow Management:
   • Support the review and optimisation of workflows and processes to improve efficiency and compliance.
   • Implement solutions and best practices to enhance business processes.
3. User Support and Training:
   • Provide support for end-users to ensure service levels and operational efficiency.
   • Assist in developing and delivering training programs for staff, including user guides and orientation sessions.
4. Data Management and Reporting:
   • Support initiatives to ensure data integrity and security across all systems, adhering to regulatory standards such as GDPR.
   • Assist in developing and maintaining system reporting and dashboards for operational decision-making.
5. Systems or Application-Specific Duties and Responsibilities:
   • Act as a primary contact for Finance and HR Systems issues, providing multi-level system support.
   • Assist in communicating and resolving system incidents and problems in collaboration with Finance and HR Systems suppliers.
   • Train end-users on Finance and HR Systems self-service features and create user-friendly guides for general processes.
   • Develop basic reports using SQL and browser tools for self-service access by budget holders and HR managers.
   • Contribute towards the Analytics Data strategy to enable dashboard manipulations and trend analysis.
   • Provide technical support to users handling Finance, Payroll and HR data and processes.
   • Assist in implementing and upgrading Finance and HR systems, ensuring minimal disruption to business operations.
   • Monitor system performance and suggest basic improvements to enhance efficiency and effectiveness.

If interested in this role, please send through your CV to [e-mail] as soon as possible. From there if suitable you will be booked in for a call. Interviews will take place in person on 21st January in London.